C954 PKDV Exam Solved Questions With Revised Correct Detailed Answers
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Course
WGU C954
Institution
WGU C954
C954 PKDV Exam Solved
Questions With Revised Correct
Detailed Answers
1. A company needs to increase the productivity of workers
managing a project.
Which type of software is designed to target this problem? -
ANSWER
Groupware
2. A company wants to implement a system to send ...
C954 PKDV Exam Solved
Questions With Revised Correct
Detailed Answers
1. A company needs to increase the productivity of workers
managing a project.
Which type of software is designed to target this problem? -
ANSWER Groupware
2. A company wants to implement a system to send coupons to
customers who shop on their website. Which type of software
system should the company implement? - ANSWER
Customer relationship management (CRM)
3. A company no longer wants to sell one product to as many
customers as possible. Now they want to sell one customer as
many products as possible.
Which type of software gathers and analyzes customer information to
tailor this marketing campaign? - ANSWER Customer relationship
management (CRM)
4. A company wants to visualize their critical success factors to
maximize opportunities.
,Which system should they use? - ANSWER Executive information
(EIS)
5. A business needs a system that supports unstructured, long-term,
non-routine decisions requiring judgment, evaluation, and insight.
Which type of management information system (MIS) addresses this
need? - ANSWER Executive information system (EIS)
6. Which system has the goal to integrate all of the organizational
systems into one fully functioning, high-performance system capable of
meeting all business needs and user requirements? - ANSWER
Enterprise resource planning (ERP)
7. What component is key in enterprise resource planning (ERP)
systems? - ANSWER Common data repository
8. Which enterprise resource planning (ERP) tool is formed from
multiple data marts to store data? - ANSWER Data warehouse
9. Which management system software extends customer relationship
management (CRM) by providing web-based tools to streamline the
Human Resources Department? - ANSWER Employee
, 10. A company starts using a customer relationship management (CRM)
system and discovers that it has a data mining component that collects
information about the company's current customers' buying patterns.
11. Which department should be using this information? - ANSWER
Back office
12. A manager asks a team member to identify the top five customers
by total dollars spent on the company's services in the past calendar
year.Which phase of the customer relationship management (CRM)
system does this represent? - ANSWER Reporting
13. Which attributes should IT professionals display to be effective
leaders, according to Kim Stevenson, former chief information officer
(CIO) of Intel? - ANSWER Breadth, systems thinking, courage
14. Which four personal attributes should an effective IT leader
possess, according to CBRE's Mandy Edwards? - ANSWER Risk
management, business acumen, decision making, new technology
navigation
15. Which five pillars for effective leadership in information technology
were outlined by Herman De Prins, chief information officer (CIO) of
UCB Worldwide? - ANSWER Quality, specialization, working as a
team, hatch the egg, marketing your value
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