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BA 342 FINAL EXAM QUESTIONS WITH CORRECT ANSWERS
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BA 342 FINAL EXAM QUESTIONS WITH CORRECT ANSWERS
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BA 342 FINAL EXAM QUESTIONS WITHCORRECT ANSWERS
Unilever Big 3 Goals + Subheadings CORRECT ANSWERS 1) Improve health and well-
being for over 1 billion people
- Health and hygiene
- Improving nutrition
2) Reducing environmental impact by half
- Greenhouse gasses
- Water use
- Waste and packaging
- Sustainable sourcing
3) Enhancing livelihood for millions
- Fairness in the workplace
- Opportunities for women
- Inclusive business
Occupational Safety & Health Administration (OSHA) + Mission CORRECT ANSWERS
Mission - To assure safe and healthful conditions for working men and women by
setting and enforcing standards and providing training, outreach, education, and
compliance assistance.
Regulatory agency created in 1970 by congressional act
Is an iron law of responsibility reaction, businesses were not using power responsibility
so government intervened.
About Consumers International CORRECT ANSWERS - Consumer rights membership
organization for consumer groups around the world
- Everyone should have access to safe and sustainable goods and services
- Voice of consumers in international policy-making forums and marketplace,
independent of businesses and political parties
Council of Better Business Bureaus Mission CORRECT ANSWERS To be the leader in
advancing marketplace trust between buyers and sellers.
Trust is a function of integrity and performance
Federal Trade Commission (FTC) - What We Do CORRECT ANSWERS Bipartisan
federal agency that...
1) Protects consumers - stopping unfair,
deceptive or fraudulent practices
2) Promoting competition - keeping prices low +
quality and choice of goods & services high
,6 Things that the Consumer Product Safety Commission (CPSC) does CORRECT
ANSWERS 1) Developing voluntary standards with standards organizations,
manufacturers and businesses
2) Issuing and enforcing mandatory standards or banning consumer products if no
feasible standard would adequately protect the public
3) Obtaining the recall of products and arranging for a repair, replacement or refund for
recalled products
4) Researching potential product hazards
5) Informing and educating consumers directly and through traditional, online, and
social media and by working with foreign, state and local governments and private
organizations
6) Educating manufacturers worldwide about our regulations, supply chain integrity and
development of safe products
Language Check CORRECT ANSWERS 50% of companies say "Sustainability'
25% of companies say "Corporate Social Responsibility"
usually banks
25% of companies say other things like citizenship
CSR & You - 3 things to be a corporate leader CORRECT ANSWERS 1) Can you
manage money?
2) Can you manage people?
3) What have you done in social responsibility?
B Lab Shareholder vs Stakeholder, Warby Parker CORRECT ANSWERS B Lab is a
certification group that gives certification to companies that meet the highest standards
of...
- social & environmental performance,
- public transparency
- legal accountability
B Corp - "Benefits Corporation"
Shareholder - 20th century old view
, Stakeholder - 21st century view; social & environmental problems can be solves
through businesses, make money + make a difference
Ex. Warby Parker is an eye glass company that donates a pair of eye glasses for every
pair they sell.
What are the Big 5 stakeholders? (NOT MODEL) CORRECT ANSWERS Owners
Community
Consumers
Government
Employees
Responsibility definition CORRECT ANSWERS The ability or authority to act or decide
on one's own without supervision
Responsible Leadership definition CORRECT ANSWERS Making business decisions
that take into account stakeholders such as workers, clients, suppliers, the environment,
the community, and future generations.
Hurricane Katrina & Walmart Case CORRECT ANSWERS - Business Community
saved Katrina
- Walmart sent 2500 trucks into the area and gave
away all inventory for free
- It was about people, community, & operations
Walmart Case + Pros and Cons CORRECT ANSWERS - wanted to give customers
bang for their buck
- early CSR initiatives "Buy American" &
"Environmental Awareness" campaign
- Local businesses didn't want Walmart in town
- Steamboat Springs prevented a Walmart
location for years
- Iowa city also tried to stop Walmart but failed
- Pawhuska, Oklahoma thought Walmart was a
billion-dollar parasite, Walmart has gotten
much more involved in the community since
- Walmart was accused of stripping communities
of their cultures and values
- Bribery scandal in Mexico, fire in Bangladesh
factory
Pros
- 200 mil customers/week
- Largest company $485 bil/year
- 10,800 stores in 27 countries
- 2.3 mil employees
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