Publix Deli Department Manager Test Questions and Answers Solved Correctly
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Course
Publix Deli Department Manager
Institution
Publix Deli Department Manager
What does FIFO stand for? - ANSWER-First in First out
What type of equipment is used to merchandise meat and cheese? - ANSWER-Carlson System
What are the steps of legendary service? - ANSWER-1. Greet the customer by name if possible and smile.
2. Use your observation skills to engage custom...
Publix Deli Department Manager Test Questions
and Answers Solved Correctly
What does FIFO stand for? - ANSWER-First in First out
What type of equipment is used to merchandise meat and cheese? - ANSWER-Carlson
System
What are the steps of legendary service? - ANSWER-1. Greet the customer by name if
possible and smile.
2. Use your observation skills to engage customer
3. Create their happily ever after
4. Thank the customer and invite them back
What do you do in the first step of legendary customer service? - ANSWER-Greet all
customers when they're within 10ft and within 10 seconds of entering your department.
If you're already working with a customer and another one approaches acknowledge the
new customer with a smile, nod and a quick "I'll be right with you." Use customers
names when possible to make them feel welcome. You can learn the names of regular
customers when they make a special item request, fill out an order form, tender a
transaction with a check or credit card or by their name badge if they're wearing one.
You can also fry introducing yourself by name and they'll probably do the same.
What do you do in the second step of legendary service? - ANSWER-Take note of the
customers facial expressions, if they're shopping alone, or with others, what items are in
the cart or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a conversation
and give you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - ANSWER-Provide
legendary service as you deliver a satisfactory solution for the customer. This is where
you uphold the promise by making recommendations, offering helpful info., pointing out
savings opportunities, sharing positive experiences with products/services and providing
extra service such as waking the customer to a product.
What do you do in the 4th step of legendary customer service? - ANSWER-After you've
met or exceeded your customers needs, be sure to thank them for shopping at your
store and invite them back. You c so them to come back and let you know how they
liked the item they bought from your department or tell you how a special occasion
went. You can also share a swingers "looking forward to seeing you again@ or "come
back and see me" :)
, What is the latest time to merchandise grab and go products? - ANSWER-10am
(answer found in the deli tablet under the article "Merchandising Grab & Go Entrees,
Meals and Sides.")
Which of the following is a safety precaution you should use while using the baler? -
ANSWER-(See precautions listed on baler)
What do each of the FIFO squeeze bottle colors on the cap mean? - ANSWER-Green -
is used for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What is the lowest sodium ham out of the following?
A. Low sodium ham
B. Tavern ham
C. Bourbon Ridge ham
D. Deluxe Ham - ANSWER-C. Bourbon Ridge ham
What is the minimum temperature for each of the compartments of the ware washing
sink? - ANSWER-Wash - 110*
Rinse - 75*
Sanitize - 75*
What kind of milk is used in Danish blue cheese? - ANSWER-Cows Milk
Which of the following is not in Publix Pork Bologna? - ANSWER-(See product
package)
Where can you look up how to make a cubanito platter? - ANSWER-Electronic
References
(The deli tablet)
How/where do you store sub roll bread properly when there is no room left in the acrylic
bread container? - ANSWER-Normandy Rack (found in the article "using the Normandy
bread rack." It's the metal bread rack on wheels from bakery that you're
How do you store raw chicken?
A. Below prepared foods
B. Next to prepared foods
C. Next to other raw meat
D. Above prepared foods - ANSWER-A. below prepared foods
Which of the following items is not found in a spill station?
A. Paper towels
B. Single use gloves
C. Magic solution
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