TRAA Towing and Recovery Association of America National Driver Certification. Exam Questions And Answers 100% Pas
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Course
TRAA
Institution
TRAA
TRAA Towing and Recovery Association of
America National Driver Certification. Exam
Questions And Answers 100% Pass
Customer Service:
In most cases, the first and most direct contact the customer has with a towing
company is:
a. The owner
b. The manager
c. The driver
d. The bookkeeper - an...
a. Try and leave the scene quickly before the customer notices.
b. Note on invoice that damage was there before the tow.
c. Show the customer the damage and notify supervisor to make appointment for repair.
d. All of the above. - answer✔c. Show the customer the damage and notify supervisor to make
appointment for repair.
Customer Service:
The best way to listen to a customer is to:
a. Listen to the end of a statement, then ask questions.
b. Summarize and verify.
c. Interrupt to clear up a point.
d. 'a' and 'b' only. - answer✔d. 'a' and 'b' only.
Customer Service:
Which of the following is not a clerical duty required of the driver?
a. Getting all required signatures
b. Filling out invoices
c. Typing invoices
d. Listing services rendered - answer✔c. Typing invoices
Safety, Attitude & Appearance:
Traction is:
a. A farm machine
b. A steering mechanism
c. Friction between the tires and the road
d. None of the above - answer✔c. Friction between the tires and the road
Safety, Attitude & Appearance:
When you cannot avoid a head-on collision, you should:
a. Slow down and steer to the left.
b. Slow down and steer to the right.
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