Exam (elaborations)
APCO FINAL EXAM (ALL MODULES) QUESTIONS AND ANSWERS 2024
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APCO FINAL EXAM (ALL MODULES) QUESTIONS AND ANSWERS 2024
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APCO FINAL EXAM (ALL MODULES)The fire service term for anything in close proximity to a fire that could become
involved is: - ANSWERS-Exposure
A program that helps telecommunicators properly categorize emergency ems
calls and provide pre-arrival instructions is: - ANSWERS-Emergency Medical
Dispatch (EMD)
T/F: The AMBER alert that system is a nationwide system organized under state or
regional plans to assist in the recovery of abducted or endangered children. -
ANSWERS-True
T/F: Victims 18 years of age or younger may be entered into the AMBER Alert
system. - ANSWERS-False
T/F: The typical standard used in deciding liability in cases is what a "reasonable
and prudent person" would do in a similar set of circumstances. - ANSWERS-True
T/F: Liability is something that is claimed as existing or being as described but not
yet proven. - ANSWERS-False
T/F: Under certain circumstances, a telecommunicator could be held liable for
negligence in a case. - ANSWERS-True
,T/F: The telecommunicator should always reassure callers that response units will
be right there. - ANSWERS-False
T/F: When called upon to testify in a legal case, keep answers simple, and if
possible answer yes or no. - ANSWERS-True
T/F: After completing initial training, there is no need for telecommunicators to
be responsible for continuing education. - ANSWERS-False
Actions done where there are no hard and fast rules as to the course of conduct
one must or must not take are defined as? - ANSWERS-Discretionary Act
The level of duty owed by one person to another is defined as? - ANSWERS-
Standard of Care
Failure to keep work related confidentiality could result in?
- criminal charges against the telecommunicator
- civil charges against the telecommunicator
- civil charges against the PSAP
- all of the above - ANSWERS-All of the above
Preventing, eliminating, mitigating exposure to adverse circumstances is a process
referred to as? - ANSWERS-Risk Management
, T/F: Shift workers experience the same amount of stress as non-shift workers. -
ANSWERS-False
EAP stands for - ANSWERS-Employee Assistance Program
T/F: Taking care of yourself and managing stress is essential to your health and
your success in your new career. - ANSWERS-True
T/F: What may be a critical incident to one telecommunicator may not affect
another at all. - ANSWERS-True
T/F: Maintaining a positive attitude will help to reduce stress. - ANSWERS-True
T/F: Professional development for the telecommunicator in the PSAP can include
on-the-job feedback from supervisors with goals for skill building, growth, and
improvement. - ANSWERS-True
An example of physical stress in the communications center might be: -
ANSWERS-Soreness in the back
The long-term effect of mental stress is sometimes called: - ANSWERS-Burnout
The acronym CISD stands for: - ANSWERS-Critical Incident Stress Debriefing
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