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CPRP - Communication Exam Questions And Accurate Answers
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CPRP - Communication Exam Questions AndAccurate Answers
Internal Communication - Answer Use of verbal and nonverbal cues required.
Developing policies for internal reporting and communications
2 types of communication? - Answer Internal and External
External Communication - Answer Use of these cues used outside your organization
throughout the community and beyond. Such as external promotion, education and
advocacy of the value and benefits of your agency's park and rec programs; eliciting
and collecting input, support and collaborations.
Customers buy into benefits and develop value opinions - Answer and once done, you
will see financial support
___ are the underlying reason people participate - Answer Benefits
Benefits Include? - Answer Exercise, relaxation, stress reduction, socialization, etc.
Benefits can be divided into two categories. They are? - Answer Individual & Community
What is Individual category of Benefit? -Answer Lived by those who directly participate
in activity. Benefits from High to Low; Programs and facilities, and parks/natural areas
What is Community category of Benefit? - Answer Benefits to the betterment of the
community at large, regardless of whether a particular person uses the services. Ex:
Owning a house by a trail/park, increase prop value, whether or not homeowner uses
amenity. High to Low; parks/natural areas, facilities and programs
, What are the 3 Pillars of NRPA? - Answer Conservation, Health and Wellness, and Social
Equity
What are NRPA's 3 Pillars for? -Answer To help Parks and Rec agencies position
themselves to show how parks and rec can make significant contributions to problems
that plague society. Ex- Obesity, Rising healthcare costs, environmental deterioration.
Physical and mental health, inclusion for indivs with special needs.
What is the 4th Pillar of NRPA's 3 Pillars? - Answer Economic Prosperity - parks and rec
increases property values, provide jobs, promotes tourism, and draws business to the
community.
The Park & Rec professional is responsible for communicating the ______ and ______ of
the agency, thereby creating a positive image about the outcomes of using the agency's
services and facilities. - Answer vision and mission
Vision - Response An ideal picture of what the organization will be like in some time in
the future (5-10 years). Developed from the contributions of the staff and is thus a
shared vision. Helps in acceptance and implementation.
Mission answers? - Response Who are the customers, What services are offered by the
agency, and How will services be provided?
Mission - Answer a basic purpose statement that describes what the agency does. Most
agencies will use their Mission statement much more than Vision.
Mission statement drivers? - Answer Programming, operations and facility management
Solicite Support - Find the best way to tell your organization's story and get it in front of
difference makers. Recruit the public to do this on behalf of the agency. Example:
Friend's Group (fundraising, providing volunteers, projects and supporting mission and
goals)
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