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CNML & NE-BC Study Cards Exam Questions and Answers 100% Solved What is the purpose of a job description? - A job description outlines the job duties to a potential or new employee, explains the boundaries of the scope of practice, and provides direction for the new employee about what perform...

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  • October 31, 2024
  • 41
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
CNML & NE-BC Study Cards Exam

Questions and Answers 100% Solved


What is the purpose of a job description? - ✔✔A job description outlines the

job duties to a potential or new employee, explains the boundaries of the

scope of practice, and provides direction for the new employee about what

performance measures will be assessed at evaluation time.

Why should you avoid starting new staff before they attend general

orientation? - ✔✔Expediting an employee orientation is not a good idea

because general orientation provides an opportunity to connect the

employee with the mission, vision, and values of the larger organization.

General orientation also provides safety topics and opportunities to make

connections which can help them in the future.

What is the best way to give feedback to an employee who tends to be

defensive and confrontational? - ✔✔When giving feedback to an employee

who tends to be defensive and confrontational it is best to review the

employee performance guidelines, have the meeting in a safe location,

,©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
perhaps include a witness, and focus specifically on the employee's

performance issues.

What are the challenges of communication in the workplace? - ✔✔The

challenges of workplace communication are that people tend to look for

differences rather than similarities. People tend to judge others based on

what they assume is their intent, and people tend to avoid engaging in

potentially tense interactions.

Why is communication in the workplace so important? - ✔✔Good

communication is important because 80% of patient errors are related to

communication breakdowns (Institute of Medicine, 2004). People often

know there is a problem but do not know how to communicate it to others

who can resolve the situation.

What is disruptive innovation? - ✔✔Disruptive innovation (Christensen,

Bohmer, & Kenagy, 2000) is any action that disrupts an existing way of

doing something. The term can be used to describe a problem but do not

know how to communicate it to others who can resolve the situation.

Why is it important how a candidate dresses for an interview? - ✔✔First

impressions influence the interviewer when conducting an interview.

Unprofessional and inappropriate attire may be an indication of poor

,©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
judgement by the candidate however; there may be a reason, which you

will not know unless you ask the candidate. You should try not to be

distracted by the nurses attire an focus on her resume, experience, skills,

and answers. Ask the candidate behavioral interviewing questions including

how she dresses for different settings.

How important are the words in communication. - ✔✔Mehrabian (1981)

suggested that in volatile situations people only hear 7% of the words that

are being said. The other 55% of communication is body language and

38% the tone.

Why is face-to-face communication important to certain types of

communication? - ✔✔Studies have shown that body language (55%) and

tone (38%) have a huge impact on communication in volatile situations

(Mehrabian, 1981). Based on that data, as a leader you should consider

that your tone and body language might have a great impact on your

employees than what you actually say, word-wise.

Why are rumors and gossip dangerous? - ✔✔Rumors and gossip are

dangerous in organizations because of their effect on teamwork and

morale. Gossip is generally assumed to have some piece of factual basis,

however in order to be believed the parties must suspend disbelief and

recognition of any contradictory information that exists in order to

, ©NINJANERD 2024/2025. YEAR PUBLISHED 2024.
perpetuate the story. Rumors and gossip can be harmful when they

translate into inaccurate information and innuendo, which can lower trust,

morale, undermine productivity, discourage support for institutional

initiatives, and block good news.

Why do people engage in spreading rumors and gossip? - ✔✔Rumors tend

to increase when members of a group have limited control over events,

where there is a poor organizational climate, mistrust of formal

communication, lines, uncertainty about change, and high levels of

competition (Michelson & Mouly, 2002). Rumors help the participants to

reduce chaos and uncertainty in their own mind by defining and explaining

the situation. Rumor spreading may actually be a manifestation of deeper

feelings of guilt, ambivalence, and the desire for dominance and power

over others through the control of valuable information.

What are the best ways to reduce rumors and gossip? - ✔✔The best ways

to reduce rumors and gossip is to have a staff meeting with all the staff,

discuss the issue, then develop a task force to come up with some

solutions including a no-tolerance policy for spreading rumors and gossip.

The leader should recognize the harmful effects of rumors and gossip; that

is probably is a violation of the organization's rules of employee conduct,

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