LVMH CERTIFICATION TEST EXAM WITH
CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST 2024 – 2025 ALREADY GRADED A+
When it comes to retail, what objectives do Data and AI serve? - ANSWERS--
Automating tasks to improve customer satisfaction
- Optimizing the retail space
- Personalizing the customer experience
According to Trent Power, the cost of acquiring a new Client is higher than the
cost of retaining an existing one. - ANSWERS-agree
Sephora Champs-Elysées welcomes an average ... visitors per day, with a team of
... people working at the store. - ANSWERS-10 thousand visitors, 200 people
According to Bain & Company, China will be the largest market for personal luxury
goods in 2030. - ANSWERS-agree
, Which characteristics may help to measure the luxuriousness of an offer? -
ANSWERS-- Price
- Quality
- Scarcity
- Signed by brands
- Controlled channels
- Personalized services
- Delivering experiential rewards
(all of the above)
Select the appropriate sentences related to LVMH omnichannel strategy (select 2)
- ANSWERS-- Omnichannel is a client-centric approach aimed at providing a
consistent, qualitative, and seamless customer experience across all channels and
geographies.
- Establishing a smooth omnichannel customer experience requires cross-
collaboration across all teams, departments, and through all activities - from
warehouses to stores.
Looking at distribution, is Brick and Mortar still an important part of the Luxury
story? - ANSWERS-yes
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