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FSE2080 Funeral Law 2.3 WITH COMPLETE SOLUTIONS GRADED A+
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FSE2080 Funeral Law 2.3 WITH COMPLETE SOLUTIONS GRADED A+
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FSE2080 Funeral Law 2.3 WITH COMPLETE SOLUTIONS GRADED A+Brown & Davis Funeral Home uses an answering service for calls after 5pm. Must the answering
service give out price information? - ANSWERS:No. The answering service can take a message
and the Funeral Director or someone else from his staff will return the call in a timely manner.
Are there any services you can charge for, even if the family does not want the service, in order
to get a service the family does want? If so, state which items can be required. - ANSWERS:Yes.
The basic fee of the Funeral Director is the only non declinable fee on the General Price List.
A Funeral Home may require the consumer pay this charge as a condition of obtaining the
funeral.
Can the funeral home offer package price for arrangements that include the "traditional" funeral
except the deceased will be cremated instead of buried? If the funeral home can offer this
package, can they charge less for this package than the price would be if the items were
purchased separately? - ANSWERS:Yes. The combination may be offered for less than the
individual prices, as long as the basic fee charges are not discounted.
When making arrangements with a family, the funeral director makes the following statement:
"As you will note, the prices for all of our services are listed in the General Price List". She then
points to the GPL on the corner of the desk. If she does this prior to any discussion of funeral
goods and services, has she met the FTC requirement? - ANSWERS:No. The GPL must be
physically given for retention.
Can the funeral director complete the Statement of Goods and Services after the family leaves
the funeral home provided the statement is given to the family at the visitation or the funeral? -
ANSWERS:No. Statement of Goods and Services must be filled out fully so that the family has
the list of prices at the conclusion of the funeral arrangement.
Brown & Davis Funeral Home does not offer limousines as part of their services. Must they
include the Limousine on the GPL? - ANSWERS:No. Only what applies to your own Funeral
Home is required. Each Funeral Home makes their own GPL.
A family at your funeral home selects Funeral Package A. This package includes basic services
of the FD and staff, embalming and other prep, 1 night visitation and a funeral the next day,
, followed by cremation. When completing the Statement of Goods and Services, can you list only
1 price, that being the price for the package? Explain why or why not. - ANSWERS:Yes, you
may list only 1 price. However, every item included in the package must be listed.
Must GPL be given to the consumer of a Pre-Need Funeral Arrangement? - ANSWERS:Yes.
The funeral rule also applies to pre-need arrangements.
Paraphrase the embalming disclosure - ANSWERS:Embalming is not required by law. However,
there are services that require a body be embalmed. Consumer may have to choose a different
service option if they do not wish to embalm.
Give two examples of illegal tying arrangements. - ANSWERS:1. Forcing embalming for a
direct cremation.
2.Refuses service to a family who has purchased a casket or product from a 3rd party.
Can a funeral home charge a fee for a funeral which is held off site, such as at a local church or
other hall? - ANSWERS:Yes. This price should be listed separately in the GPL.
List the 3 situations for which the funeral home can charge for embalming. - ANSWERS:1. State
or Local law requirement.
2. Prior permission to embalm
3. Exigent circumstance. For example, the family cannot be located and funeral director has no
reason to believe that they do not want the embalming.
List the 3 mandatory disclosures on the Statement of Goods and Services. - ANSWERS:1. List
of legal and other requirements
2. embalming approval
3. marked up cash advances
Under which of the 16 itemized prices would the utility bills fall? - ANSWERS:The basic
services of the funeral director and staff.
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