BA 3911 (Business & Professional Communication) Midterm Exam Q & S 2024BA 3911 (Business & Professional Communication) Midterm Exam Q & S 2024BA 3911 (Business & Professional Communication) Midterm Exam Q & S 2024
,1. Multiple Choice: In the context of business communication,
which of the following is not a characteristic of effective feedback?
a) Specific
b) General
c) Actionable
d) Timely
Correct Answer: b) General
Rationale: Effective feedback should be specific, actionable, and
timely to guide the recipient towards improvement.
2. Fill-in-the-Blank: The _______ model of communication
involves a sender, message, medium, receiver, and feedback.
Correct Answer: Transactional
Rationale: The transactional model of communication is a
dynamic process that includes the exchange of messages and
feedback.
3. True/False: Non-verbal communication can often convey more
meaning than verbal communication.
Correct Answer: True
, Rationale: Non-verbal cues such as body language, tone, and
facial expressions can provide significant insight into a person's
message and emotions.
4. Multiple Response: Select all that apply. Which of the following
are key elements of professional communication?
a) Clarity
b) Brevity
c) Jargon
d) Empathy
e) Technicality
Correct Answers: a) Clarity, b) Brevity, d) Empathy
Rationale: Clarity, brevity, and empathy are essential for effective
professional communication, while excessive jargon and
technicality can hinder understanding.
, Rationale: In a crisis, communicating quickly and accurately is
crucial to maintain trust and manage the situation effectively.
6. Fill-in-the-Blank: The principle of _______ states that messages
should be as simple as necessary, but no simpler.
Correct Answer: Parsimony
Rationale: The principle of parsimony in communication ensures
that messages are straightforward without oversimplifying complex
ideas.
7. True/False: In professional communication, active listening is
just as important as speaking or writing clearly.
Correct Answer: True
Rationale: Active listening allows for better understanding and
response to the communication of others, making it a critical skill
in professional settings.
8. Multiple Response: Which of the following are considered
barriers to effective communication?
a) Cultural differences
b) Emotional intelligence
c) Noise
d) Distractions
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ClemAcademia. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
