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USPS Window Training 2024 EXAM QUESTIONS AND ANSWERS
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USPS Window Training 2024 EXAM QUESTIONS AND ANSWERS
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USPS Window Training 2024 EXAMQUESTIONS AND ANSWERS
Our Vision - Answers -A postal service that enables all citizens to connect business to
grow and communities to thrive in the digital world.
The USPS is the only delivery service that reaches: - Answers -Every address in the
nation six days a week.
What agency has consistently been rated as the number one agency Americans trust to
protect their privacy. - Answers -Postal Service
USPS employees operate under mandate to preserve and protect the mail placed in
their custody - Answers -True
If you have questions/concerns pertaining to mail/sanctity issues, you should refer your
questions to whom? - Answers -Supervisor/Postmaster
What is the acronym for issues related to security and sanctity of the mail? - Answers -
TODD
What are issues related to security and sanctity of the mail. 3 - Answers -Destruction
What are issues related to security and sanctity of the mail. 2 - Answers -Opening
What are issues related to security and sanctity of the mail. 4 - Answers -Delaying
What are issues related to security and sanctity of the mail. 1 - Answers -Theft
What includes removing merchandise, money, or coupons from undeliverable bulk
mail? - Answers -Theft
Why is maintaining the security and the sanctity of the mail one of the core
responsibilities of the Postal Service? - Answers -Instills customer confidence
Congress empowered _______ to investigate postal offenses and postal related civil
matters? - Answers -USPIS
The ______ plays a key role in maintaining the integrity and accountability of America's
postal service, its revenue and assets and its employees. - Answers -OIG
,What does OIG stand for? - Answers -Office of Inspector General
The primary law enforcement for the United States Postal Service is the? - Answers -
Postal Inspection Service
The _________ achieves its mission of helping maintain confidence in the postal
system and improving the postal service's bottom line through audits and investigations.
- Answers -OIG
Describe how uniforms should look. - Answers -Clean, neat, and professional
What two types of ID's are a part of an SSA uniform? - Answers -Badge and Name Tag
List the six employee roles associated with the retail counter. - Answers -LSSA, SSDA,
SSA, Postmaster, managers, supervisor, lobby assistant
How a Sales and Services Associate (SSA) conducts themselves on the job effects
what? - Answers -The Postal Brand
What is especially important in today's competitive market when dealing with a
customer? - Answers -Perception
Perception is? - Answers -Reality
What is the same in every language? - Answers -Smile
Can social media have an impact on the postal brand? - Answers -Yes
6 retail mom - Answers -1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
First opportunity for an SSA to start the customer experience on a positive note? -
Answers -Deliver a first impression
What is the most positive way to impact a customer perception of the postal service? -
Answers -World Class customer service
What do you provide customers with when you develop positive interactions with them?
- Answers -Satisfaction
What locations do customers enter and recognize you as the Postal Service? - Answers
-Retail Counter
, One of the first things a customer notices about a SSA: - Answers -Personal
Appearance
An organized workstation creates a more _________workplace - Answers -Efficient
A successful sales transaction occurs when a SSA: - Answers -Makes a mutual
decision with the customer on products/services
What skills do you need to build a rapport with customers? - Answers -Communication
What are the 2 types of communication? - Answers -verbal and non-verbal
The type of communication that can enhance or contradict messages is? - Answers -
Non-verbal
Active listening technique used to create a successful transaction? - Answers -Clarifying
What does A+GIST stand for? - Answers -Acknowledge and greet, inquire, suggest,
thank
What does the A+G in A+GIST stand for? - Answers -Acknowledge and greet
What does the I stand for in A+Gist? - Answers -Inquire
Which part of A+GIST include the HAZMAT question? - Answers -I - Inquire
What does the S stand for in A+GIST? - Answers -Suggest
What does the T stand for in A+GIST - Answers -Thank
The approach a SSA can use to engage our customers and ensure tr - Answers -
A+GIST
If an unmailable item is accepted, it could cause damage to the postal equipment, injure
employees, and/or damage the mail piece. - Answers -True
Mail pieces not meeting minimums criteria, or exceeding certain maximums are
mailable. - Answers -False
All mail pieces entering the mail-stream are separated into what 3 categories? -
Answers -Letters, Flats, Parcels
What are 5 mail processing categories - Answers -Letters, Flats, Parcels, Irregular
Parcels, nonmachinable parcel
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