Exam (elaborations)
ITIL 4 – Exam Questions with Verified Answers
- Course
- Institution
ITIL 4 – Exam Questions with Verified Answers
[Show more]
Content preview
ITIL 4 – Exam Questions with VerifiedAnswers
How are target resolution times used in the 'incident management' practice?
A. They are agreed, documented and communicated to help set user expectations
B. They are established, reviewed, and reported to ensure that customers are happy
with the service
C. They are initiated, approved, and managed to ensure that predictable responses are
achieved
D. They are scheduled, assessed and authorized to reduce the risk of service failures -
Answer-A. They are agreed, documented and communicated to help set user
expectations
Why should some service requests be fulfilled with no additional approvals?
A. To ensure that spending is properly accounted for
B. To ensure that information security requirements are met
C. To streamline the fulfilment workflow
D. To set user expectations for fulfilment times - Answer-C. To streamline the fulfilment
workflow
What is a set of specialized organizational capabilities for enabling value for customers
in the form of services?
A. Service offering
B. Service provision
C. Service management
D. Service consumption - Answer-C. Service management
Which gives a user access to a system?
A. Service requirement
B. Service agreement
C. Service consumption
D. Service provision - Answer-D. Service provision
Which statement about managing incidents is CORRECT?
A. Low impact incidents should be resolved efficiently, making logging unnecessary
B. The 'incident management' practice should use a single process regardless of the
impact of the incident
C. Low impact incidents should be resolved efficiently so the resource required is
reduced
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
80796 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now