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ITIL 4 Chapter 1 Exam Questions and Answers
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ITIL 4 Chapter 1 Exam Questions and Answers
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ITIL 4 Chapter 1 Exam Questions andAnswers
Governance - Answer-Enables the organization to maintain the alignment of its
operations with the strategic direction determined by its governing body.
ITIL (Information Technology Infrastructure Library) - Answer-A good-practice guidance
applicable to all types of organizations that provide services to businesses.
ITIL framework - Answer-A source of good practice in service management.
ITIL guiding principles - Answer-Help to guide organizational decisions and actions and
ensure a shared understanding and unified approach to ITSM throughout the
organization.
ITIL practices - Answer-Enhance the flexibility of the service value chain by supporting
multiple chain activities.
SVS (service value system) - Answer-Describes how the components and activities of
an organization interact to create value through IT-enabled services.
The ITIL service value chain - Answer-A flexible model for the creation, delivery, and
continual improvement of services.
Which component describes how the components and activities of an organization
interact to create value through IT-enabled services? - Answer-SVS (Service value
system)
The ultimate outcome of the service value system is: - Answer-A value that is
experienced through IT-enabled products and services.
All of the following are the core components of the ITIL SVS except for which one?
1. Continual improvement
2. ITIL decisions
3. ITIL practices
4. Governance - Answer-ITIL decisions
Which of the following components of the ITIL SVS enables organizations to adapt to
the changing demands of stakeholders effectively, efficiently and expediently?
1. ITIL guiding practice
2. Continual improvement
3. ITIL service value chain
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