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ITIL 4 Exam Questions with Verified Answers
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ITIL 4 Exam Questions with Verified Answers
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ITIL 4 Exam Questions with VerifiedAnswers
What does ITIL stand for?
a.) Information Technology Infrastructure Library
b.) Interesting Technology In Learning
c.) Information Technology/Information Language
d.) Incorporated Tech Information Library - Answer-a
Which of the following do you think correctly describes ITIL?
a.) Guidance for project management
b.) Guidance for service management
c.) A methodology for providing IT services
d.) A standard for service management achievement - Answer-b
ITIL 4 is best defined as:
a.) guidance for IT service management
b.) represents how components and activities work together to facilitate value creation
through IT-enabled services
c.) a publication designed to ensure flexible, coordinated, and integrated system for the
effective governance and management of IT enabled services
d.) helps organizations to consider all the resources and capabilities that are required to
perform the activities that are at the heart of service value chain - Answer-c
Which of the following is one of the key components of the ITIL 4 framework?
a.) Four Dimensions Model
b.) People
c.) IT Infrastructure
d.) Processes
e.) Service Management - Answer-a
Which of the following does not describe a service value system?
a.) provides the main framework of ITIL
b.) represents how components and activities work together to facilitate value creation
through IT-enabled services
c.) ensures that the organization continually co-creates value with all stakeholders
through the use and management of products/services
d.) encourages silo working
e) does not mandate an organizational structure - Answer-d
, Which of the following is not a core component of a service value system?
a.) Service Value Chain
b.) Practices
c.) Guiding Principles
d.) Governance
e.) Continuous Feedback - Answer-e
Which best defines a service value chain?
a.) it provides an operating model for the creation, delivery, and continual improvement
of services
b.) it is used to guide an organizations decisions and actions ensuring a shared
understanding and common approach to service management across the organization
c.) it is the activities that enable an organization to continually align their operations with
strategic direction set by the governing body
d.) an improvement model to maintain resilience and agility in a constantly chaining
environment - Answer-a
Which best defines guiding principles?
a.) it provides an operating model for the creation, delivery, and continual improvement
of services
b.) it is used to guide an organizations decisions and actions ensuring a shared
understanding and common approach to service management across the organization
c.) it is the activities that enable an organization to continually align their operations with
strategic direction set by the governing body
d.) an improvement model to maintain resilience and agility in a constantly chaining
environment - Answer-b
Which best defines governance?
a.) it provides an operating model for the creation, delivery, and continual improvement
of services
b.) it is used to guide an organizations decisions and actions ensuring a shared
understanding and common approach to service management across the organization
c.) it is the activities that enable an organization to continually align their operations with
strategic direction set by the governing body
d.) an improvement model to maintain resilience and agility in a constantly chaining
environment - Answer-c
Which best defines continual improvement?
a.) it provides an operating model for the creation, delivery, and continual improvement
of services
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