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ITIL 4 Exam Questions and Answers
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ITIL 4 Exam Questions and Answers
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ITIL 4 Exam Questions and AnswersOrganizations that provide IT services use ITIL v3 and 4 concepts and practices to
achieve what? - Answer-key outcomes
How do ITIL key principles, terminology, and models benefit so many organizations
today? - Answer-by being embedded in IT management tools
Sandy is planning to provide ITIL training for her employees. How can ITIL compliance
be used to benefit her organization? - Answer-by providing employees a ready-made
model to support IT governance initiatives
How are examples of best practices in ITIL meant to be viewed, used, and applied? -
Answer-They are descriptive, describing what to do and how it may work in your
situation.
How does an IT service, such as Office 365, differ from an IT-enabled service, such as
a haircut booking app? - Answer-Information Technology is the core of an IT service,
but IT is secondary to a core service in an IT-enabled service.
What is a guiding principle, according to the ITIL 4 framework? - Answer-a universal
and enduring maxim that guides an organization through changing times and
circumstances
Which value is created from Governance, according to ITIL 4's Service Value System? -
Answer-Governance activities allow organizations to align their operations with strategic
directions.
The Engage activity in ITIL 4's Service Value Chain would be mostly concerned with
which of these outputs? - Answer-user support tasks and service performance reports
Jasmine is building a set of workflows to achieve an organization objective. Which ITIL
4 Service Management Dimension does this most closely align with? - Answer-Value
Streams and Processes
ITIL 4 introduces the concept of Management Practices to replace which subset of
concepts from ITIL v3? - Answer-Processes and Functions
Marcus completed the ITIL 4 Foundation and Managing Professional certifications.
Which module or modules does he need to complete to be eligible for the Strategic
Leader certification? - Answer-He needs to complete the Digital and IT Strategy module
only.
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