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ITIL 4 Exam Questions and Answers Latest Update
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ITIL 4 Exam Questions and Answers Latest Update
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ITIL 4 Exam Questions and AnswersLatest Update
What is ITIL - Answer-ITIL is best practice guidance for IT service management.
What year was version 4 of ITIL released - Answer-2019
itSMF - Answer-The IT Service Management Forum is a global non-profit organization
that supports IT service management, particularly through publications in the ITSM
Library series.
AXELOS - Answer-Org. responsible for developing and managing a portfolio of best
practice methodologies, including ITIL.
PEOPLECERT - Answer-The official Examination Institute (EI); as of Jan 1, 2018 only
org. accredited by AXELOS for the delivery of the ITIL exams.
Who do services drive value for - Answer-- For service providers
- For customers
What do changing organizations require - Answer-- Need for speed
- Need for cross-functional collaboration
ITIL 4 reflects updates to best practices to support: - Answer-- Customer experience
- Value streams
- New ways of working
• Agile
• Lean
• DevOps
What is Service Value System (SVS) - Answer-A model representing how all the
components and activities of an organization work together to facilitate value creation.
What does the Service Value System (SVS) consist of - diagram - Answer-
Opportunity/demand > (Guiding Principles, governance, Service value chain, practices,
continual improvement) > Value
ITIL Service Value Chain - Answer-An operation model for service providers that covers
all the key activities required to effectively manage products and services.
ITIL practices - Answer-Set of organizational resources designed for performing work or
accomplishing an objective.
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