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ITIL 4 Practice Test 3 Questions with Correct Answers
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ITIL 4 Practice Test 3 Questions with Correct Answers
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ITIL 4 Practice Test 3 Questions withCorrect Answers
What is the definition of a customer? - Answer-A person who defines the requirements
for a service and takes responsibility for the outcomes of service consumption
A sponsor is a person who authorizes _____________ for service consumption. -
Answer-Budget
What is the definition of a problem? - Answer-A cause, or potential cause, of one or
more incidents
What is defined as the addition, modification, or removal of anything that could have a
direct or indirect effect on services? - Answer-Change
The ____________ is the practice of capturing demand for incident resolution and
service requests. - Answer-Service desk
What is the purpose of the 'service configuration management' practice? - Answer-
Ensuring that accurate and reliable information about the configuration of services and
the configuration items that support them are available when and where needed
What is the purpose of the 'service request management' practice? - Answer-Supporting
the agreed quality of a service by handling all the pre-defined, user-initiated service
requests in an effective and user-friendly manner
What is defined as the practice of protecting an organization by understanding and
managing risks to the confidentiality, integrity, and availability of information? - Answer-
Information security management
______________ is the practice of ensuring that risks are properly assessed,
authorizing changes to proceed, and managing a change schedule in order to maximize
the number of successful IT changes. - Answer-Change enablement
ABCD Training is an online training organization that provides asynchronous, on-
demand video training for the ITIL 4 certifications. To provide these on-demand videos,
ABCD Training relies on a third-party service provider to host the videos securely and
stream the content directly to students when requested through ABCD Training's
website. ABCD Training is responsible for managing the amount of storage space
utilized on the service provider's server, as well as determining whether a student may
or may not watch a particular video. What best describes these activities? - Answer-
Service consumption
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