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ITIL 4 Foundations Practice Exam #6 Questions and Answers
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ITIL 4 Foundations Practice Exam #6 Questions and Answers
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ITIL 4 Foundations Practice Exam #6Questions and Answers
Which is NOT a structure of service desk that is described in the ITIL service operation
guidance? - Answer-Outsourced
Which are elements of the service value system? - Answer-Governance, service value
chain, practices
Which statement about outcomes is CORRECT? - Answer-They allow service
consumers to achieve a desired result
Which is part of service provision? - Answer-The management of resources configured
to deliver the service
Which costs are included in the value proposition of a service? - Answer-Money that the
service consumer no longer needs to spend because they are using the service
Which practice provides a communications point for users to report operational issues,
queries and requests? - Answer-Service desk
Which is included in the purpose of the 'deliver and support' value chain activity? -
Answer-Providing services to agreed specifications
Which stage of the service lifecycle has the purpose of looking for ways to improve
process efficiency and cost effectiveness? - Answer-Continual service improvement
In which step of the 'continual improvement model' is an improvement plan
implemented? - Answer-Take action
Which dimension is MOST concerned with skills, competencies, roles and
responsibilities? - Answer-Organizations and people
Which statement about a 'continual improvement register' is CORRECT? - Answer-It
should be re-prioritized as ideas are documented
When should a full risk assessment and authorization be carried out for a standard
change? - Answer-When the procedure for the standard changed is created
Which is handled as a service request? - Answer-A compliment about an IT support
team
Which value chain activity ensures that service components meet agreed
specifications? - Answer-Obtain/build
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