WGU C215 / WGU C215 OPERATIONS MANAGEMENT
OBJECTIVE ASSESSMENT LATEST 2024 ACTUAL
EXAM QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) | GUARANTEED
PASS A+ (REVISED EXAM
The Role of Information Systems (IS) in TQM - CORRECT ANSWER-They can promptly implement
technological changes.
They provide the organization with accurate information.
They are flexible.
Deming's 14 points for management - CORRECT ANSWER-TQM process was developed to stress
management's responsibility for quality.
A company manufactures and distributes its own products. When should it consider outsourcing its
distribution? - CORRECT ANSWER-When the company determines that distribution is no longer a core
function.
A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to
hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its
inventory.
Which two options does the company have to rapidly meet the new demand? - CORRECT ANSWER-Hire
Temporary Workers
Subcontract a portion of production capacity
An inventory management team has analyzed quality problems within the organization. The team
developed a chart based upon the causes and ranked them in descending order based upon the
percentage of deficiencies. What quality control tool did the inventory management team use? -
CORRECT ANSWER-Pareto analysis
The subjective point of viewpoint of quality that depends on the viewpoint of the people defining it -
CORRECT ANSWER-Psychological criteria
, What diagram can be used to show specific causes of an event? - CORRECT ANSWER-Fishbone diagram
Which continuous improvement method does Cpk measure? - CORRECT ANSWER-How close one is to a
target and how consistent one is with the average performance.
What is the primary goal of the international organization for standardization? - CORRECT ANSWER-To
provide manufacturing standards for companies across a global setting
Caldwell Company has decided to improve the quality of their product. Based on a customer survey they
learned that the customers value friendliness of the employees and responsiveness to their needs as the
most important characteristics of the product. Caldwell Company is probably an example of what type
of an organization? - CORRECT ANSWER-Service
Burns Industries had to recall 1,200 product units from their warehouse because of a problem in the
production process and the high possibility of defects. What type of quality control costs is Burns
incurring? - CORRECT ANSWER-Internal failure costs
Globex company has applied for the Malcolm Baldrige National Quality Award (MBNQA). The Baldrige
examiners want to know how the company orders products from its suppliers. They are asking the
following questions: What departments are involved? How do they interact? How is product quality
controlled? What MBNQA category is being evaluated by the examiners? - CORRECT ANSWER-Process
management
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process? - CORRECT ANSWER-Enhance competition; understand consumer
preferences; maintain communication with operations
What are two important aspects of Six Sigma? - CORRECT ANSWER-people involvement
technical tools
Fang and Bone is implementing Six Sigma to improve the quality of customer service. Information about
current processes was already collected and Fang and Bone are trying to recognize the main causes of
the customer service problem. What step of the DMAIC plan is the company currently at? - CORRECT
ANSWER-Analyze
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