WELLCARE MASTERY EXAM / WELLCARE MASTERY /
WELCARE MASTERY ACTUAL EXAM LATEST 2024
COMPLETE REAL EXAM 150 QUESTIONS AND CORRECT
DETAILED ANSWERS (100% CORRECT VERIFIED
ANSWERS) LATEST UPDATES |GUARANTEED PASS A+
Brokers/Agents can access the following resources under the Shared Resources section in Centene
Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d.All of These
Although options for capturing and submitting SOAs vary by health plan, Wellcare accepts SOAs in which
of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
d.All of These
Marketing benefits in a service area where those benefits are not available is prohibited and considered
misleading unless that is unavoidable because of local/regional or media use.
True
False
True
Which elements are available as part of Wellcare's Sales Support model?
a.Online
b.Local
c.Corporate
d.All of these
d. All of these
, A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later
than _____ calendar days from the date of the event or the date the member is made aware of the
issue.
a.30
b.45
c.60
d.90
c. 60
Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a:
(Select all that apply.)
a.Complaint Tracking Module (CTM)
b.Yelp Review
c.Grievance
d.Secret Shop Finding
Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
True
False
True
When an enrollment application is completed in Ascend, brokers/agents can complete a Health Risk
Assessment (HRA) directly in Ascend after the enrollment application, through the Value-Based
Enrollment (VBE) portal.
True
False
True
Which of the following is not an example of Protected Health Information (PHI)?
a.Medical records
b.Payment history
c.Library card
c. Library card
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