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SSDA Exam 421 Study Guide questions and answers already graded A+ 2025/2026
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SSDA Exam 421 Study Guide questions and answers already graded A+ 2025/2026
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SSDA Exam 421 Study Guide1. 24 hour clock - ANS-End-to-end process to ensure mail is collected, distributed, and
delivered
2. Administrative Support Manual or ASM - ANS-Contains policies and procedures for
administrative and support functions within the postal service
3. Anonymous Mail - ANS-Any mailpiece that bears ONLY stamps as postage, weighs
more than 13 ounces and was NOT accepted by employee at retail service counter
4. At the first of the month, what is placed in the P.O. box for customers who are in their last
month of the service period? - ANS-Notice 23, Box rent service fee due
5. B-S-A - ANS-Bank Secrecy Act--reports purchases totaling $3000 or more per day or
cashing of money orders or US Treasury checks for more than $10,000 and reporting
suspicious transactions
6. Bait Money order - ANS-Used to aid the postal inspection service in postal burglary and
robbery investigations
7. Balloon Price - ANS-Applies to standard post parcels and priority mail addressed for
delivery zones 1-4 only
8.
9. weighs less than 20 pound but measure more than 84 inches (but no more than 108
inches) in combined length and girth
10. Bound printed matter - ANS-permanently bound by secure fasteners such as staples,
spiral binding, glue, or stitching, weighs up to 15 pounds and is paid by permit imprint
11. Collect on Delivery or COD - ANS-Merchandise for which mailer has not been paid
12. Declared HAZMAT - ANS-Mail is properly packaged, marked, and declared by the mailer
and which is properly accepted by the postal service with DMM and publication 52
13. Dimensional weight for odd-shaped parcels - ANS-Height × Length × Width × .75 ÷ 194
14. Dimensional weight for regular parcels - ANS-Height × Length × Width ÷ 194
15. Dimensional Weight Pricing - ANS-Applies to priority mail packages shipped to zones
5-8 that exceeds one cubic foot (1,728 cubic inches)
16. Direct Services--US International Money Orders - ANS-Money orders for countries that
accept the pink MP--maximum $700
17. Domestic Mail - ANS-Items sent within the United States, it's territories and possessions,
includes Army post offices or APOs, Fleet post offices or FPOs, and United Nations
18. Domestic Mail Manual or DMM - ANS-Sets forth policies, regulations and procedures
governing domestic mail services
19. Domestic Service--money order - ANS-Available in all 50 states, US territories and
possessions, APO/FPO, and us embassies in foreign countries--maximum amount is
$1000
20. EDDM - ANS-Every Door Direct Mail; customers mail 5,000 or fewer flat-sized mail
pieces within an area serviced by a single post office
, 21. Employee and Labor Relations Manual or ELM - ANS-Sets forth the personnel policies
and regulations governing employment within the postal service
22. Extra services - ANS-Enhancements to provide great security and accountability of mail
piece for a fee in addition to postage
23.
24. Offers proof of mailing with certificate of mailing and certified mail; protection in transit
with insured mail and registered mail
25.
26. Evidence of mailing with registered mail, return receipt, restricted delivery, return receipt
for merchandise, USPS tracking, signature confirmation, and collect on delivery
27. Financial Crime Enforcement Network Or FinCEN - ANS-Oversees over BSA
compliance
28. First class mail international - ANS-Air mail, letter post, postcards, printed matter, flats,
and small packages; duitable merchandise is $400
29.
30. Maximum weight is 4 pounds
31. Minimum length 5 1/2 inches, minimum height 3 1/2 inches, minimum thickness is .007
inches,
32. First-Class Mail - ANS-Weighs 13 ounces or less; consists of personal and business
correspondence, bills, documents, and small packages
33. Flat size mail dimensions - ANS-Flexible Minimum length: 11 1/2 inches, minimum
height: 6 1/8 inches, minimum thickness: 1/4 inch, the minimum flat size dimensions
must exceed at least ONE of the maximum letter size dimensions
34.
35. Maximum length: 15 inches, maximum height: 12 inches, maximum thickness: 3/4 inch
36. Global express guaranteed (gxg) - ANS-1 to 3 business days
37. Money back guaranteed
38. A maximum of $2,499 may be purchased
39. $100 liability insurance
40.
41. Cigarettes and smokeless tobacco cannot be mailed
42. Handbook F-101, Fields Accounting Procedures - ANS-Offers standardized procedures
for key field accounting activities
43. How long do customers have to appeal a domestic claim decision? - ANS-60 days from
date of the original decision to file the appeal
44. How long do you keep a change of address order? - ANS-18 months from end of the
month when change takes effect
45. How many consecutive months can a p.o. box be paid for? - ANS-3 months, 6 months,
and 1 year
46. How much cash portion of the sales and service associate's accountability should be? -
ANS-$100.00 or 10% of credit, whichever is less
47. How often are individual accountability counts performed? - ANS-At least once every 4
months
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