STATE FARM AUTO EXTERNAL CLAIM
RESOURCE CERTIFICATION EXAM QUESTIONS
AND ANSWERS 2025
You're,preparing,an,estimate,on,a,customer's,vehicle,that,requires,refinishing,of,the,hood,and,ri
ght,front,fender,only.,The,hood,is,the,first,panel,listed,on,the,estimate.,According,to,most,Collisi
on,Estimating,Guides,,would,refinish,overlap,be,applicable,on,the,hood?,Choose,the,most,correc
t,statement.
Select,the,single,best,answer:
A.,Overlap,would,not,be,applicable,on,the,hood,refinish,time,as,it's,the,first,major,panel.,A,refini
sh,overlap,deduction,would,be,applicable,to,the,fender,refinish,time,as,it's,an,adjacent,major,pa
nel.
B.,A,refinish,overlap,deduction,would,be,applicable,to,the,hood,refinish,time,as,it's,the,first,majo
r,panel.,A,refinish,overlap,deduction,would,also,be,applicable,to,the,fender,refinish,time,as,it's,a
n,adjacent,major,panel.
C.,Overlap,would,not,be,applicable,to,the,hood,refinish,time,or,to,the,fender,refinish,time,as,the
y,are,not,defined,as,major,panel.,-
,ANSWER,B.)A,refinish,overlap,deduction,would,be,applicable,to,the,hood,refinish,time,as,it's,th
e,first,major,panel.,A,refinish,overlap,deduction,would,also,be,applicable,to,the,fender,refinish,ti
me,as,it's,an,adjacent,major,pane
When,estimating,vehicle,damage,,if,its,determined,a,repair,operation,is,necessary,,you,should,in
clude,a,separate,line,item,allowance,on,your,estimate.
T,or,F,-,ANSWER,True
State,Farm,customers,can,have,their,vehicles,repaired,at,the,repair,facility,of,their,choice.
T,or,F,-,ANSWER,True
, According,to,State,Farm,Guidelines,,would,betterment,potentially,apply,when,refinishing,a,comp
lete,vehicle?,
Yes,or,No,-,ANSWER,Yes
The,prices,State,Farm,pays,for,most,repair,operations,is,determined,from:
A.)Printed,or,Electronic,price,guide,
B.)Repair,facility,survey,results
C.)Judgement,Time,
D.)All,of,the,above,
E.)Only,A,and,C,-,ANSWER,All,of,the,above
According,to,current,State,Farm,guidelines,,its,ACCEPTABLE,to,specify,aftermarket/non-
,oem,Sheet,metal,(,Hoods,,Fenders,,Deck,lids),on,State,Farm,estimates,
T,or,F,-,ANSWER,False
According,to,current,State,Farm,guidelines,,its,ACCEPTABLE,to,specify,aftermarket/,non-
,oem,mechanical,parts,(radiators,,exhaust,,suspension,components),on,State,Farm,estimates.
T,or,F,-,ANSWER,True
According,to,current,State,Farm,guidelines,,its,ACCEPTABLE,to,specify,recycled,sheet,metal,(hoo
ds,,fenders,,deck,lids),on,State,Farm,estimates.
T,or,F,-,ANSWER,True
