IHOP service excellence Questions With Answers Graded A+ Assured Success
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Course
IHOP service excellence
Institution
IHOP Service Excellence
1. The Service Assistant communicates Table Release to which position(s)? - ️️The
Scout or Greeter
2. What is the role of the Scout? - ️️guide the customers, seats the guest, and
communicate the seats of the guest
3. What is the role of the Server? - ️️the Server acts as a Food Runn...
IHOP service excellence
1. The Service Assistant communicates Table Release to which position(s)? - ✔️✔️The
Scout or Greeter
2. What is the role of the Scout? - ✔️✔️guide the customers, seats the guest, and
communicate the seats of the guest
3. What is the role of the Server? - ✔️✔️the Server acts as a Food Runner, Manicures
tables and serves as Service Neighbor to the other Server(s) in their Zone.
4. What is the role of the Expeditor? - ✔️✔️Ensures guest orders are prepared and
plated correctly, garnishes and prepares plates for efficient delivery
by seat, calls for Food Runners,
5. What are the 6 Service Excellence Pillars? - ✔️✔️1. A Warm, Two Part, Service
Excellence Welcome
2. Plate announcing vs. Plate Auctioning
3. Check-back, Check-down
4. Service Excellence Table Release Standards
5. Table Manicuring
6. No Bus Tubs in the dining room
6. What is the role of the Service Assistance? - ✔️✔️assists with table Manicuring.
7. What is the role of the Task Force Leader? - ✔️✔️Trains, assists, and supports
fellow restaurant Team Members
9. What are the three main areas the Task Force Leader is responsible for? -
✔️✔️Host Area, Dining Area, Expeditor Area
10. When are bus tubs allowed in the dining room? - ✔️✔️bus tubs are never allowed
in the dining room.
11. What is the role of the greeter? - ✔️✔️Greets and coordinates seating of the guests
12. Name 6 of the Service Excellence Table Release Standards. - ✔️✔️1. Wash
highchairs and booster seats before removing them from the table.
2. Wipe the wall, booth ends, and other surfaces surrounding the table.
3. Clean markings and fi ngerprints from windows and wipe the windowsills.
4. Make sure the floor area is clean.
5. Clean the seats and crumb-catching troughs. Seats must be dry before seating new
guests.
6. Table, including edges, is clean and dry.
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