-Define a process of project development. use a Situation, Background, Assessment,
Recommendation and Communication (SBARC) tool. 1-2 page proposal to frame a
situation or request.
scope=deliverables, cost, and timing
Departmental Effectiveness - Answer -stay in contact (won't be insulated!)
-base line systems assessment
*rounding. (join existing meetings!)
*face-to-face eval
*Web surveys too impersonal for INITIAL assessment tool!!
*get both a subjective and objective assessments!
-Followup commitment
Systems effectiveness - Answer -Measure pre implementation efficiencies
-Measure results again immediately after implementation
-English customers and project sponsors in defining each of the quantitative dimensions
to be measured
IT Policy & Procedure - Answer -Follow others in industry-don't implement alone
-Must be able to measure policy adherence!
-Policy only needed if action taken based on exceptions
, -Centers for Medicare & Medicaid Services CMS. "conditions for coverage and
conditions of participation"
-Joint Comission
-Federal Register official daily publication for rules, notices, etc.
-JCI joint comission international
Ethical Principles - Answer Elements of basic compliance programs
-Compliance process must be known/influenced by Sr mgmt
-P&Ps must reflect org procedures on compliance
-Mgmt & staff must be educated about the org.
-Monitor Programs and discipline accordingly
Organizational Assessment - Answer Culture=behavior of Individuals based on yrs of
beliefs, processes & actions(+Leadership)
Technology impact on Culture
-Work Produced
-Interpersonal Communications
External influence on staff (fear.media.)
Measuring Organizational Effectiveness - Answer -FINANCIAL MEASURES and
Indicators (budget)
-INTERNAL BENCHMARKING
Days in Accounts Receivable (DAR)=avg time to receive payment
Discharged Not Final Billed (DNFB) expected to be billed but not ready to bill
Cash
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