Biggby Exam Study Guide.
Select the correct version of P of PERC - answerPerception by customers that we respect their
time and move them as quickly as possible.
Select the correct version of the E of PERC - answerEvery customer leaves the store in a better
mood than when the customer arrived.
...
Select the correct version of P of PERC - answer✔Perception by customers that we respect their
time and move them as quickly as possible.
Select the correct version of the E of PERC - answer✔Every customer leaves the store in a better
mood than when the customer arrived.
Select the correct version of R of PERC - answer✔Recognize each customer as an individual
Select the correct version of C of PERC - answer✔Consistently produce a high quality bevarge
mission statement - answer✔Create one we BIGGBY COFFEE fanatic per day, per store, who
will actively promote us to others.
cultural values - answer✔Make Friends, Have Fun, B Yourself, Share Great Coffee
Shotpullers first position priority - answer✔Pull shots and set up drinks
Shotpullers second position priority - answer✔Complete and serve toasted food including
Bragels.
Shotpullers third position priority - answer✔Brew coffee and run laps
How long shot good for before pouring - answer✔30 seconds
Kill time for brews - answer✔5 hours
fair trade products - answer✔Black & Tan (50%), French Roast, and Rwanada
Milksteamers first position priority - answer✔Steam milk, prepare and serve drinks
Milk streamers second position priority - answer✔Actively engage each customer in
conversation
Milksteamers third position priority - answer✔Clean and restock
Normal serving temp - answer✔150
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