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GEB 3213 Final Exam Questions with Correct Answers
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GEB 3213 Final Exam Questions with Correct Answers
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GEB 3213 Final Exam Questions withCorrect Answers
Which of the following is a complex process of encoding and decoding information,
ideas, and feelings? - Answer-Communication
Putting ideas into words, images, or actions takes place during which step in the
communication process? - Answer-Encoding
Language that is difficult to understand or is ambiguous is indicative of what type of
barrier? - Answer-Semantic
Which of the following are elements of nonverbal communication and professional
presence? - Answer-Polish, confidence, and passion
Most students believe they are best prepared in the area of critical and analytical
thinking when they graduate from college. In which area do employers find students well
prepared? - Answer-Teamwork
How can you, as the communicator, increase the likelihood that your message will be
accurately understood? - Answer-Make the message easy for the audience to
understand
Actions, attire, grammar usage, and proofreading all affect the ________ of an
employee. - Answer-Professionalism
Good business communicators understand that ___________________. - Answer-their
message must be able to reach and resonate with their intended audience
Which of the following workplace activities is most likely to be the one in which your
communication skills will be utilized? - Answer-Persuading your colleagues that your
idea will likely lead to increased sales
In the context of doing business with people from other cultures, effective
communicators _______________. - Answer-are ready to adapt to different cultural
needs.
To ensure the audience will interpret the message in the way the writer intended, what
type of words should be used? - Answer-Concrete
____________________ is a logical process that involves evaluating the effectiveness
of a message in relation to the needs of the audience and the purpose of the message.
- Answer-Revising
, Business emails should ___________________. - Answer-focus on only one topic
A document's format ___________________. - Answer-can communicate
professionalism to your audience
When using a direct organization for a message, the main idea of your message
____________________. - Answer-should be stated before the supporting details
The first draft of a message focuses on _________________. - Answer-getting your
thoughts on paper
Simple, well-planned messages _____________________. - Answer-benefit from at
least two drafts
Before you decide what it is you want to communicate, what should be considered? -
Answer-Why you are communicating
When analyzing the audience for a persuasive message, which of the following is one of
the recommended questions? - Answer-What information does the audience need to
know and why?
In the ACE process for communication, the first step is ____________________. -
Answer-analyzing
The direct approach is more likely to ________________________ when compared to
the indirect approach because the reader can find the main point quickly. - Answer-be
the better choice for most requests
When would the indirect approach be a better choice for your message? - Answer-
When your audience will likely not understand your request without context.
When making a claim by using online customer support, which information should you
provide first? - Answer-Your reason for writing
What is the advantage of writing with a "you" perspective? - Answer-A "you" perspective
motivates the audience to respond positively.
In addition to an expression of gratitude, what is a typical element found at the end of a
routine request? - Answer-A call for action
When using an online tool to schedule a meeting, which of the following must you
include? - Answer-Where, when, and what type of meeting you are scheduling.
When responding to questions face-to-face, how should you organize your response? -
Answer-Using the same format you would use if you were responding in writing.
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