IAED ETC CERTIFICATION 2024 EXAM
COMPLETE 200 QUESTIONS WITH
100% DETAILED VERIFIED AND
CORRECT ANSWERS BRAND NEW
EXAM ALREADY GRADED A+
True or False: If a field unit needs a certain type of
assistance, it is usually up to that field unit to locate,
notify, and coordinate the additional resources. -
....ANSWER...False
True or False: The IAED (the Academy) enforces its
Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold,
these standards. - ....ANSWER...True
When faced with an ethical dilemma in the
communication center, the ETC should first: -
....ANSWER...Follow established protocol, procedure, and
policy
A procedure that has been highly defined, structured,
and placed into a reference system is known as a: -
1
,....ANSWER...Protocol
The three "P's" refer to: - ....ANSWER...Protocol,
procedure, and policy
Wireless internet devices (such as smart phones) connect
to the internet using: - ....ANSWER...WiFi
Cell phone networks are divided into specific areas called
cells, each with its own: -
....ANSWER...Antenna
True or False: Prior to the development of emergency
number technology, either the caller or the operator had
to try to figure out which agency or department
emergency calls should go to, based on the callers
location. - ....ANSWER...True
What does the acronym TDD stand for? -
....ANSWER...Telecommunications device for the deaf
What does the acronym VoIP stand for? -
....ANSWER...Voice over Internet Protocol
The technology that allows an ETC to take an automatic
2
,number identification (ANI) number and "dip" it into an
address database is called" -
....ANSWER...ALI (automatic location identification)
One effective technique for reducing the negative effect
of calltaking gaps is to: - ....ANSWER...Tell the caller
what you are doing and why
Emergency number calls can be broadly classified into
requests for which three types of services? -
....ANSWER...Law enforcement/police, fire/rescue, and
emergency medical services (EMS)
The priority level of a call is determined by: -
....ANSWER...Protocol, procedure, policy
True or False: Law enforcement/police situations tend to
be dynamic in nature. - ....ANSWER...True
3
, Law enforcement/police calls are sorted into which three
categories based on the time of occurrence? -
....ANSWER...In progress, just occurred, and past events
For many law enforcement/police calls, the most
important characteristic of the event is: -
....ANSWER...The time elapsed since the incident
occurred (time of occurrence)
True or False: All law enforcement/police calls are
actual emergencies, regardless of whether they come in
over an emergency line or an administrative line. -
....ANSWER...False
An unlawful attack or attempted attack upon another
person: - ....ANSWER...An assault
In domestic disturbance/violence scenarios in which the
caller is currently in danger, it may be helpful to:
- ....ANSWER...Ask the caller "yes" or "no" questions
4
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