prosper, suffer - answer✔Followers ______ under effective leaders and _________ under
ineffective leaders, whatever the context.
Communication - answer✔Leadership is best understood from a ________________ standpoint.
Tangible tool - answer✔Leaders use communication as their most ___________ ___________
for achieving desired outcomes.
Symbols - answer✔abstract, arbitrary, and ambiguous representations of reality agreed upon by
others
Communication - answer✔Is based on the transfer of symbols, which allows individuals to
create meaning.
Symbols - answer✔Not only create reality but also enable us to communicate the past, present,
and future.
Purposive and goal driven - answer✔Symbolic communicatio is _____________.
Features of Human Communication - answer✔1. Leaders us symbols to create reality
2. Leaders communicate about past, present, and future
3. Leaders make conscious use of symbols to reach their goals
Components of Human Communication - answer✔1. Comm. is not a thing, it's a process
2. Comm. is not linear, it's circular
3. Comm. is complex
4. Comm. involves the total personality
Complexity of Communication - answer✔Who you think you are
Who they think you are
Who they think they are
Who you think they are
Who you think the other person sees you as
Who they think you see them as
Leadership - answer✔Is one of the most observed and least understood phenomena on earth.
Four Primary Themes of Leadership - answer✔1. Who you are
2. How you act
3. What you do
4. How you work with others
Leadership - answer✔Is a human (symbolic) communication that modifies the attitudes and
behaviors and others in order to meet a shared group goal and needs
Leaders - answer✔When we think of ____________, we recall times of turbulence, conflict,
innovation, and change.
Managers - answer✔When we think of ___________, we recall times of stability, harmony,
maintenance, and constancy.
Managers - answer✔Mobilize people through organizing and staffing
Leaders - answer✔Mobilize others by aligning people
Management - answer✔=orderly results
Leadership - answer✔=useful change
Ethical, serve - answer✔Leaders should be ________ and __________ the common good.
Shared Leadership - answer✔group and organizational members share the responsibility for
achieving collective goals.
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