Exam (elaborations)
PSA AIRLINES - TEST 1 QUESTIONS AND ANSWERS
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PSA AIRLINES - TEST 1 QUESTIONS AND ANSWERS
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PSA AIRLINES - TEST 1 QUESTIONSAND ANSWERS
TRANSACTIONAL ii- ii- iiAnswers ii-TRANSACTIONAL ii- iiservice iiis iilikely iito iimeet iibut
iiNOT iiEXCEED iicustomer iiexpectations.
TRANSACTIONAL ii- iiservice iiis iilikely iito iimeet iibut iiNOT iiEXCEED iicustomer
iiexpectations.
TRANSFORMATIONAL ii- ii- iiAnswers ii-TRANSFORMATIONAL ii- iiservice iiis iilikely iito
iiEXCEED iiCUSTOMER iiEXPECTATIONS iiby iiadding iian iiemotic iicomponent iiand
iipromoting iiloyalty.
TRANSFORMATIONAL ii- iiservice iiis iilikely iito iiEXCEED iiCUSTOMER
iiEXPECTATIONS iiby iiadding iian iiemotic iicomponent iiand iipromoting iiloyalty.
What iiis iithe iiACRONYM iito iihelp iithe iiflight iiAttendant iito iisuccessfully iiinteract iiwith
iicustomers iiwho iimay iibe iitense, iiupset, iior iiangry? iiWhat iidoes iieach iiletter iistand iifor?
ii- iiAnswers ii-L.A.S.T.
L ii= iiListen
A ii= iiApologize
S ii= iiSolve
T ii= iiThanks
LAST iiis iithe iiACRONYM iito iihelp iithe iiflight iiAttendants iito iisuccessfully iiinteract iiwith
iicustomers iiwho iimay iibe iitense, iiupset, iior iiangry? ii
Each iiletter iistands iifor iiL ii= iiListen, iiA ii= iiApologize, ii
S ii= iiSolve, iiT ii= iiThanks
INTEGRITY ii- ii- iiAnswers ii-INTEGRITY ii- iiIs iithe iicore iivalue iiencompasses iihonest
iicommunication, iitruthfulness iiin iiall iimatters iiand iihonoring iicommitments.
Which iicore iivalue iiencompasses iihonest iicommunication, iitruthfulness iiin iiall iimatters
iiand iihonoring iicommitments? iiINTEGRITY.
RESPECT ii- ii- iiAnswers ii-RESPECT ii- iiIs iithe iicore iivalue iiencompasses iifairness;
iitolerance iifor iidifferences; iiand iirespect iifor iicustomers iithrough iithe iiuse iiof iinames,
iipersonal iithank iiyou, iiand iigoodbye.
,Which iicore iivalue iiencompasses iifairness; iitolerance iifor iidifferences; iiand iirespect iifor
iicustomers iithrough iithe iiuse iiof iinames, iipersonal iithank iiyou, iiand iigoodbye?
iiRESPECT.
TEAMWORK ii- iiAnswers ii-TEAMWORK ii- iiIs iithe iicore iivalue iiencompasses
iicooperation, iione iiteam/one iipurpose, iiand iishared iiworkloads.
Which iicore iivalue iiencompasses iicooperation, iione iiteam/one iipurpose, iiand iishared
iiworkloads? iiTEAMWORK
Once iia iicustomer iideplanes, iimay iithey iire-board? ii- iiAnswers ii-NO!
A iicustomer iiCANNOT iire-board iiafter iihe/she iideplanes!
Individuals iiwith iia iidisability iimay iipre-board iibut iicannot iibe ii___________ iito iido iiso? ii-
iiAnswers ii-REQUIRED.
Individuals iiwith iia iidisability iimay iipre-board iibut iicannot iibe iiREQUIRED iito iido iiso.
Special iiassistance iicustomers iiare iicustomers iiwho iimay iirequire iiadditional iiassistance
iifrom iithe iiflight iiattendants. iiSpecial iiassistance iicustomers iiare iirequired iito iibe iigiven
iia(n) ii_______________? ii- iiAnswers ii-INDIVIDUAL iiSAFETY.
INDIVIDUAL iiSAFETY iiis iirequired iito iibe iigiven iito iispecial iiassistance iicustomers iiwho
iirequire iispecial iiassistance iifrom iithe iiflight iiattendants.
What iiare iithe iiComponents iiof iithe iiINDIVIDUAL iiSAFETY iiBRIEFING? ii- iiAnswers ii-1)
iiWhere iiis iithe iibest iiuseable iiexit iilocation.
2) iiWhen iiis iithe iibest iitime iito iievacuate. ii
3) iiHow ii???
The iicomponents iiof iithe iiINDIVIDUAL iiSAFETY iiBRIEFING iiare: ii1) iiWhere iiis iithe iibest
iiuseable iiexit iilocation? ii2) iiWhen iiis iithe iibest iitime iito iievacuate? ii4) iiHow ii????
When iiaccepting iian iiUNACCOMPANIED iiMINOR, iiwhat iimust iithe iiflight iiattendant
iiensure? ii- iiAnswers ii-An iiUNACCOMPANIED iiMINOR iimust iihave: ii1) iiWear iia iipouch
iilanyard ii& iiwrist iiband, ii2) iiUM's iiticket, iiboarding iipass, iiUM iiform iiinternational
iidocumentation iiif iiapplicable iiin iipouch, ii3) iiMust iisign iiUM iiform.
If iia iiflight iiattendant iihas iian iiUNACCOMPANIED iiMINOR, iithey iimust iiensure: ii1)
iiWear iia iipouch iilanyard ii& iiwrist iiband, ii2) iiUM's iiticket, iiboarding iipass, iiUM iiform
iiinternational iidocumentation iiif iiapplicable iiin iipouch, ii3) iiMust iisign iiUM iiform.
Where iiis iithe iistandard iiUM iiseating iilocation? ii- iiAnswers ii-The iistandard iiUM iiseating
iilocation iiis iithe iilast iirow iiof iithe iiaircraft, iiaisle iiseat iirecommended.
, The iilocation iiof iithe iistandard iiUM iiseating iiis iithe iiLAST iiROW iiOF iiTHE iiAIRCRAFT,
iiAISLE iiSEAT iiIS iiRECOMMENDED.
If iithe iilast iirow iiis iibooked iiwith iiprisoner iitransport, iiwhere iishould iithe iiUM iibe iiseated?
ii- iiAnswers ii-When iihave iia iiprisoner iitransport iiand iiif iithe iilast iirow iiis iibooked, iithe iiUM
iishould iibe iiseated iias iifar iiFWD iiin iiaircraft iias iipossible.
If iithe iilast iirow iiis iibooked iiwith iiprisoner iitransport, iiwhere iishould iithe iiUM iibe iiseated?
iias iifar iiFWD iiin iiaircraft iias iipossible.
The iipreferred iilocation iifor iia iiCRS iiis iia iiwindow iiseat. iiWhere iiare iithe iiprohibited
iilocations? ii- iiAnswers ii-1) iiEmergency iiexit iirows iiand ii2) iiRows iiFWD iiand iiAFT iiof
iiemergency iiexit iirow.
The iipreferred iilocation iifor iia iiCRS iiis iia iiwindow iiseat. iiWhere iiare iithe iiprohibited
iilocations? ii1) iiEmergency iiexit iirows iiand ii2) iiRows iiFWD iiand iiAFT iiof iiemergency iiexit
iirow.
Flight iiattendants iiare iiprohibited iifrom iiasking iiVIPs iifor? ii- iiAnswers ii-Autographs.
The iiflight iiattendants iiare iiprohibited iifrom iiasking iiVIPs iifor iiAUTOGRAPHS
What iiis iithe iiSSR iicode iifor iia ii- ii- iiAnswers ii-SSR iiCODE iifor iia iiCABIN iiPET iiis iiPETC.
SSR iiCODE iifor iia iiSERVICE iiANIMAL iiis iiSVAN.
SSR iiCODE iifor iia iiCELEBRITY iiANIMAL iiis iiCELEB.
PETC ii(is iiSSR iiCODE) ii= iiCabin iiPet ii(SSR iiCODE)
SVAN ii(is iiSSR iiCODE) ii= iiService iiAnimal
CELEB ii(is iiSSR iiCODE) ii= iiCelebrity iiAnimal
A iipet iicarrier iiis iiconsidered iia iicarry-on iiitem iiand iimust iifollow iithe iicarry-on iibaggage
iirules. iiA iipet iicarrier iimust: ii- iiAnswers ii-1) iiA iipet iicarrier iimust iibe iismall iienough iito iifit
iidirectly iiunder iiseat iiand iinot iiblock iipath iito iithe iiAISLE.
2) iiRemain iiCLOSED iiand/or iizipped iiat iiall iitimes.
3) iiBe iiproperly iistowed iiunder iithe iiseat iiin iifront iiof iithe iicustomer iiAT iiALL iiTIMES.
4) iiProvide iigood iiVENTILATION iifrom iitwo iior iimore iisides iiand iiclosed iipreventing iithe
iipet iifrom iiescaping iior iiany iipart iiof iithe iipet iiprotruding iifrom iithe iipet iicarrier.
5) iiHave iia iiLEAK-PROOF iibottom.
The iitotal iinumber iiof iicabin iipets iiis ii_______ iiwith ii______ iiallowed iiin iithe iiFIRST
iiCLASS iiCABIN. ii- iiAnswers ii-5 iiCABIN iiPETS iiwith ii1 iiallowed iiin iithe iiFIRST iiCLASS
iiCABIN.
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