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ITIL 4 FOUNDATIONS () EXAM QUESTIONS WITH ANSWERS .
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ITIL 4 FOUNDATIONS (2024-2025) EXAM QUESTIONSWITH ANSWERS .
guiding principles (definition) - <<<Answers>>>-
recommendations that guide an organization in all
circumstances, regardless of changes in its goals, strategies,
type of work, or management structure
-universal and enduring
-should be applied to any initiative and all relationships
ITIL practices categories - <<<Answers>>>general
management practices
service management practices
technical management practices
obtain or build - <<<Answers>>>ensures service components
are available when and where they are needed and meet
agreed specifications
think and work holistically - <<<Answers>>>meaning:
-any service/practice/process/supplier is not isolated because
it's part of a complex system
-the output that an org intents to deliver will not be achievable
unless it works in an integrated way (vs. separate parts)
-understand how all the parts of an org work together in an
integrated way
-requires end-to-end visibility
-integrate all four dimensions of service management
application:
, ITIL 4 FOUNDATIONS (2024-2025) EXAM QUESTIONS
WITH ANSWERS .
-recognize the complexity of systems
-collaboration is the key to thinking and working holistically
-look for patterns in the interactions between system elements
-automation can facilitate holistic work
optimize and automate - <<<Answers>>>meaning:
-assess the current state of the proposed optimization
-determine the future state and priorities
-ensure stakeholder engagement and commitment
-execute changes iteratviely
-monitor the impact of optimization
application:
-optimize before automating
-define organizational metrics
-use the other guiding principles
progress iteratively with feedback - <<<Answers>>>meaning:
-organize work into smaller, manageable sections that can be
executed and completed in a timely manner
-seek feedback before, throughout, and after each iteration
application:
, ITIL 4 FOUNDATIONS (2024-2025) EXAM QUESTIONS
WITH ANSWERS .
-orgs must comprehend the whole in their analysis but keep
making progress
-seek and use feedback
-move faster without ignoring any aspect of a task
optimization - <<<Answers>>>to make something as
effective and useful as it needs to be
automation - <<<Answers>>>the use of tech to perform a step
or series of steps correctly and consistently with limited or no
human interaction
deliver and support - <<<Answers>>>ensures services are
delivered and supported according to agreed specifications
and stakeholders' expectations
improve (activity) - <<<Answers>>>ensures continual
improvement of products, services, and practices across all
value chain activities and the four dimensions of service
management
(business) value - <<<Answers>>>the perceived benefits,
usefulness, and importance of something
organizations and people - <<<Answers>>>-roles and
responsibilities
-systems of authority and communication
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