Exam (elaborations)
SCM 303 - Assignment 4 Test Questions And Answers
- Course
- Institution
SCM 303 - Assignment 4 Test Questions And Answers...
[Show more]
Content preview
SCM 303 - Assignment 4 Test Questions And AnswersTotal Quality Management: (Select all that apply)
- Is managed proactively
- Involves only production processes
- Focuses on the customer
- Ensures on-time delivery - ANSWER - Is managed proactively
- Focuses on the customer
Which of these is not a cost of quality?
- External failure cost
- Prevention cost
- Design cost
- Inspection cost - ANSWER - Design cost
T/F: Design-for-Six-Sigma programs provide a suite of quality standards adopted across
industries. - ANSWER - False
Which of the following is NOT false?
- Quality dimensions for tangible goods are relatively easy to measure; however, for
services it is difficult.
- Many dimensions of service quality are similar to the dimensions of quality for tangible
goods.
- Some firms still have a poor grasp of quality and quality management.
, None of these is true. - ANSWER - Quality dimensions of tangible goods are easy to
measure but those of services are tough to measure.
Variability as a major source of most quality problems was espoused by which of the
following quality management thought leaders?
- Juran
- Imai
- Crosby
- Deming - ANSWER - Deming
"Zero defects" is the quality management concept of which of the following thought
leaders?
- Deming
- Juran
- Crosby
- Imai - ANSWER - Crosby
The TQM view of organizational structure states that:
Employees must support management decisions.
Management must support employees.
Customers want quality products
Middle management must support and enforce top management decisions. - ANSWER -
Management must support employees.
At the heart of the Six Sigma program is a five-step process known as D-M-A-I-C. These
letters represent a major activity that has to be accomplished in order to meet the
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Easton. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now