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Flight attendants training Exam Questions and Answers
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Flight attendants training Exam Questions and Answers
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Flight attendants training ExamQuestions and Answers
A - Answers -Flight attendants assigned to the forward one third of the cabin. "A" is
responsible for making public announcement, conducting compliance
check,communicating with the pilots, operations and scheduling
B - Answers -Flight attendants assigned to the "AFT" one third of the cabin, B is
responsible for setting up the back galley for service and liquor inventory
C - Answers -Flight attendants assigned to the mid one third of the cabin. C is
responsible for tie exit seat compliance and snack services set up.
D - Answers -Flight attendants assigned to to the mid fourth portion of the cabin, this is
only on (737-800) aircraft
A/C - Answers -Aircraft, with no "s" you can have one aircraft or 10 aircraft
A/C left - Answers -Captain side of the aircraft.
A/C right - Answers -First officer side of the aircraft
ABA (Able bodied Assistant) - Answers -A passenger selected by a flight attendant to
assist in a emergency or safety situation
AFT - Answers -The back portion of the aircraft, toward the tail
Air Stairs - Answers -Portable stairs used to board and deplane customers if jet bridge
is not available
APU ( Auxiliary Power Unit) - Answers -A small gas turbine engine in the tail of the
aircraft that provides power to the aircraft system while still on the ground
ATC - Answers -Air traffic Control
AED (Automated External Defibrillator) - Answers -A life saving piece of emergency
equipment that delivers shock to the heart I. Cardiac arrest
Base - Answers -A southwest City where flight attendants and pilots begin and end
there scheduled work assignments
, Cabin - Answers -The passengers compartment of the aircraft
Cabin experience - Answers -The level of customer service provided to southwest
customers from the time they board the aircraft until they deplane at their destination
Cabin Service - Answers -The employee grip that jointly deal with inflight service and
provisioning
CAPT ( Captain) - Answers -The pilot who sits on the left side of the flight deck seat.
The captain is the pilot in clans and is identified by four stopes on his jacket cuff
Charter - Answers -An aircraft that has been hired by a private group or the government
to operate a non schedule flight
CISM ( critical incident stress management) - Answers -It is a peer support program
assisting crew members after a stressful events
CRO ( complaint Resolution Official) - Answers -A specially trained ground operation
employee who is available to assist with issues involving customers with disabilities
Crew Scheduling - Answers -The inflight services department responsible for ensuring
all southwest flights are staffed with the required number of flight attendants
CRM( crew resource management) - Answers -A practice of open communication
between all crew members working a flight, designed to reduce errors and increase
safety.
CRS( Child Restraint system) - Answers -Car seat or other approved devices used on
board for safety to secure young children in their seat
CS&S ( customer support and services) - Answers -Group of employees responsible for
making telephone reservations and answering customers questions
Culture - Answers -How we work at Southwest based on one simple idea; follow the
Golden rule's, work hard and celebrate success
Customer - Answers -Southwest term: passenger
CSA (customer service agent) - Answers -A ground operations employee who provides
assistance to customer in the terminal, sales tickets, and provide boarding passes,
check baggage and Provide flight information. CSA may work at the tickets counter,
gate podium or baggage claim
CSS( customer service supervisor) - Answers -A ground operations leader who assist
with irregular situations, CSS are available to help resolve customer conflict or
accommodate customers in the event of delays and cancellations
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