Exam (elaborations)
Salesforce Questions and Answers 2024
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Exam of 6 pages for the course salesforce at salesforce (Salesforce)
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SalesforceWhat does Salesforce do - answer Salesforce is a CRM software provider. The cloud-
based solutions empower enterprises to make the cost of their customer data, allowing
them to track activities, review details, and gather insights to enhance the relationships
efficiently. In essence, its streamlined brings companies and customers together,
providing multiple departments - like sales, marketing, customer service, and commerce
- a shared holistic view for wiser decision-making and well-timed action."
Do you have any experience using Salesforce? - answer “Yes, I gained Salesforce
experience while working at Penn as a client. they used salesforce for their marketing
cloud. Create more engaging marketing.
Send targeted and personalized messaging
Trigger messages based on customer actions
Use data from multiple sources and devices At PwC, they use salesforce for pipeline
tracking, sales forecasting, Sell smarter and faster.
Increase sales force productivity and revenue
Keep track of every customer interaction
Automate redundant tasks and admin work
Why do you want to work for Salesforce? (culture, cutting edge innovation) - answer
Customer relationship management (CRM) is a technology for managing all your
company's relationships and interactions with customers and potential customers. The
goal is simple: Improve business relationships to grow your business. A CRM system
helps companies stay connected to customers, streamline processes, and improve
profitability.
When people talk about CRM, they are usually referring to a CRM system, a tool that
helps with contact management, sales management, agent productivity, and more.
CRM tools can now be used to manage customer relationships across the entire
customer lifecycle, spanning marketing, sales, digital commerce, and customer service
interactions.
A CRM solution helps you focus on your organization's relationships with individual
people — including customers, service users, colleagues, or suppliers — throughout
your lifecycle with them, including finding new customers, winning their business, and
providing support and additional services throughout the relationship.
Describe Salesforce's database architecture. - answerSalesforce is a cloud company.
Everything we offer resides in the trusted, multitenant cloud.SAAS Model - Software as
a service
Users of SaaS applications expect automatic upgrades that will leave all their
customization intact, an intuitive customizable interface and constant availability of the
application. In addition, users are always looking up for new and improved features.
, SaaS businesses have to delight their customers and meet their expectations day after
day to keep them renewing their contracts.
he greatest advantage of a SaaS business model is that it shifts the implementation
burden from the customer to the vendor. Customers know they will save time and
resources by not having to deploy, update or maintain Salesforce's applications and
thus have more time to concentrate on their core objectives of delivering their
organizations' goals. How is your service benefiting your users?
Can you explain the difference between profiles and roles - answer
Which object relationships does Salesforce use? - answer
Can you name all of Salesforce's service offerings? - answer
Can you name the Salesforce subsidiaries? - answer
What is an "app" in Salesforce? - answer
Tell me about a time you struggled while working as part of a team. - answerGo-live/did
not have partnership with client
Did not commit to timeline
What motivates you to succeed? What hinders your motivation? - answertying my day
to day work with the mission of the company. cerner's mission to systemically improve
healthcare. pwc's mission to Our purpose is to build trust in society and solve important
problems. ... In an increasingly complex world, we help intricate systems function, adapt
and evolve ..
What challenges do you think come with working at Salesforce? How will you overcome
them? - answer
Have you ever had a deal fail? What went wrong, and how would you do better next
time? - answer
Why are you the ideal candidate for this role? - answerbeen in the trenches doing go-
lives.. moved over to support/customs success leader/single escalation manager. sweet
spot if being client's trusted adviser, leading them on their journey to expand their
service
What benefits does Salesforce CRM provide? - answer
Given the choice, would you rather work as part of a team or independently? -
answerteam. the whole is greater than the sum of it's parts
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