Chapter 01 HR6
Indicate whether the statement is true or false.
1. The human relations era emerged following the Hawthorne studies.
a. True
b. False
ANSWER: True
2. Unemployment rates in the United States continue to decline, and now the rate is near what is known as
functional full employment.
a. True
b. False
ANSWER: True
3. Outsourcing has resulted in an increase in the size of HR staffs within companies.
a. True
b. False
ANSWER: False
4. Scientists and lawyers are usually considered knowledge workers.
a. True
b. False
ANSWER: True
5. The use of new technologies by an organization for manufacturing, communication, and human resource
management reduces the organization's need for knowledge workers.
a. True
b. False
ANSWER: False
6. The passage of the Taft–Hartley Act made it clear that organizations had to find ways to hire, reward, and
manage people effectively within the limits of the law.
a. True
b. False
ANSWER: False
7. The view of human resource management (HRM) as part of the legal enforcement arm of an organization is
largely applicable only in the United States.
a. True
b. False
ANSWER: True
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,Name: Class: Date:
Chapter 01 HR6
8. Contemporary HR managers are increasingly regarded as second-class corporate citizens.
a. True
b. False
ANSWER: False
Indicate the answer choice that best completes the statement or answers the question.
9. Which of the following terms refers to treating social outcomes and financial outcomes as complementary, rather
than competing outcomes?
a. Astroturfing
b. Organizational citizenship behavior
c. Greenwashing
d. Conscious capitalism
ANSWER: d
10. Which of the following activities aligns with the human resource management goal of enhancing productivity and
quality?
a. Promoting ethnocentric practices in the workplace
b. Establishing charitable foundations to deal with societal problems
c. Using new and different types of rewards to help maintain employee motivation
d. Undertaking corporate social responsibility initiatives
ANSWER: c
11. Zander, an e-commerce company, hired over 50 workers to handle customer orders. As the company grew in
size, the management recognized the need to maximize the productivity and efficiency of its workers. To achieve
this, all aspects of the workers' jobs were studied carefully and their jobs were structured to help them work
faster. The given scenario most likely illustrates the use of _____.
a. personnel management
b. scientific management
c. licensing
d. outsourcing
ANSWER: b
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,Name: Class: Date:
Chapter 01 HR6
12. Varo Inc., a pharmaceutical company, plans to develop a drug that would treat the diseases caused by a new
strain of virus. To assist the in-house doctors in developing the drug, the company hires a scientist who has
previously conducted research on the virus. The company intends to use the scientist's expertise on the subject to
create a useful drug. In the given scenario, Varo Inc. has hired a(n) _____.
a. blue-collar worker
b. knowledge worker
c. ancillary worker
d. free rider
ANSWER: b
13. Which of the following statements is true of scientific management in the 20th century?
a. It was concerned exclusively with creating an ethnocentric work environment.
b. It helped augment the concepts of division of labor and economies of scale.
c. It was primarily based on the belief that employees would work harder if they were happy.
d. It focused on maximizing job satisfaction and quality rather than efficiency and productivity.
ANSWER: b
14. Abigail, an HR executive in a company, coordinates with the management to plan and implement a wide range of
employee engagement activities for improving the mental and physical health of the employees. These activities
include personality enhancement sessions, career development seminars, and annual office trips. She also works
with the management to provide employees with a platform where they can share their innovative ideas. In this
scenario, Abigail's initiatives fulfill the human resource management goal of _____.
a. complying with social obligations
b. promoting individual growth and development
c. adhering to legal business guidelines
d. creating an ethnocentric work environment
ANSWER: b
15. Which of the following statements is true of traditional line managers?
a. They are responsible for the support functions of their organization.
b. They make indirect bottom-line contributions to their organization.
c. They include human resource managers.
d. They are directly responsible for creating goods and services.
ANSWER: d
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, Name: Class: Date:
Chapter 01 HR6
16. The management of Finitos, a stationery manufacturer, wanted to cut down its fixed costs to increase the profits
of the company. As a result, it drastically reduced its HR staffs and hired an external agency to manage basic
HR functions such as payroll and benefits. To achieve Finitos's objective, the management of the company most
likely employed _____.
a. crowdsourcing
b. outsourcing
c. foreign direct investment
d. homeshoring
ANSWER: b
17. Which of the following is the largest professional HR association in the field of human resource management?
a. The Human Resources Professionals Association
b. The Institute of Human Resource Capital Consultancy
c. The Human Resources Management Association
d. The Society for Human Resource Management
ANSWER: d
18. Wags is a chain of veterinary clinics. As a growing organization, the management of Wags recognizes the need
to coordinate various human resource management (HRM) activities. It believes that all staffing activities should
be directed at identifying and attracting skilled workers and that appraisals, compensation, and performance
management should reflect the nature of its employees. In this scenario, which of the following approaches to
HRM most likely explains the management's recognition of the need to coordinate HRM activities?
a. A systems approach
b. The scientific management approach
c. The open-book management approach
d. An empirical approach
ANSWER: a
19. Which of the following statements is true of contemporary human resource management (HRM)?
a. HRM policies are aimed at promoting ethnocentrism in the workplace.
b. HR managers are considered second-class corporate citizens.
c. HR managers are solely responsible for carrying out line functions.
d. HRM practices significantly affect management's ability to formulate and implement strategy in any area.
ANSWER: d
20. The material resources of an organization include _____.
a. the people employed to do the work of the organization
b. the sources of information of the organization
c. patents, trademarks, and copyrights
d. factories, equipment, raw materials, computers, and offices
ANSWER: d
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Indicate whether the statement is true or false.
1. The human relations era emerged following the Hawthorne studies.
a. True
b. False
ANSWER: True
2. Unemployment rates in the United States continue to decline, and now the rate is near what is known as
functional full employment.
a. True
b. False
ANSWER: True
3. Outsourcing has resulted in an increase in the size of HR staffs within companies.
a. True
b. False
ANSWER: False
4. Scientists and lawyers are usually considered knowledge workers.
a. True
b. False
ANSWER: True
5. The use of new technologies by an organization for manufacturing, communication, and human resource
management reduces the organization's need for knowledge workers.
a. True
b. False
ANSWER: False
6. The passage of the Taft–Hartley Act made it clear that organizations had to find ways to hire, reward, and
manage people effectively within the limits of the law.
a. True
b. False
ANSWER: False
7. The view of human resource management (HRM) as part of the legal enforcement arm of an organization is
largely applicable only in the United States.
a. True
b. False
ANSWER: True
Page 1
,Name: Class: Date:
Chapter 01 HR6
8. Contemporary HR managers are increasingly regarded as second-class corporate citizens.
a. True
b. False
ANSWER: False
Indicate the answer choice that best completes the statement or answers the question.
9. Which of the following terms refers to treating social outcomes and financial outcomes as complementary, rather
than competing outcomes?
a. Astroturfing
b. Organizational citizenship behavior
c. Greenwashing
d. Conscious capitalism
ANSWER: d
10. Which of the following activities aligns with the human resource management goal of enhancing productivity and
quality?
a. Promoting ethnocentric practices in the workplace
b. Establishing charitable foundations to deal with societal problems
c. Using new and different types of rewards to help maintain employee motivation
d. Undertaking corporate social responsibility initiatives
ANSWER: c
11. Zander, an e-commerce company, hired over 50 workers to handle customer orders. As the company grew in
size, the management recognized the need to maximize the productivity and efficiency of its workers. To achieve
this, all aspects of the workers' jobs were studied carefully and their jobs were structured to help them work
faster. The given scenario most likely illustrates the use of _____.
a. personnel management
b. scientific management
c. licensing
d. outsourcing
ANSWER: b
Page 2
,Name: Class: Date:
Chapter 01 HR6
12. Varo Inc., a pharmaceutical company, plans to develop a drug that would treat the diseases caused by a new
strain of virus. To assist the in-house doctors in developing the drug, the company hires a scientist who has
previously conducted research on the virus. The company intends to use the scientist's expertise on the subject to
create a useful drug. In the given scenario, Varo Inc. has hired a(n) _____.
a. blue-collar worker
b. knowledge worker
c. ancillary worker
d. free rider
ANSWER: b
13. Which of the following statements is true of scientific management in the 20th century?
a. It was concerned exclusively with creating an ethnocentric work environment.
b. It helped augment the concepts of division of labor and economies of scale.
c. It was primarily based on the belief that employees would work harder if they were happy.
d. It focused on maximizing job satisfaction and quality rather than efficiency and productivity.
ANSWER: b
14. Abigail, an HR executive in a company, coordinates with the management to plan and implement a wide range of
employee engagement activities for improving the mental and physical health of the employees. These activities
include personality enhancement sessions, career development seminars, and annual office trips. She also works
with the management to provide employees with a platform where they can share their innovative ideas. In this
scenario, Abigail's initiatives fulfill the human resource management goal of _____.
a. complying with social obligations
b. promoting individual growth and development
c. adhering to legal business guidelines
d. creating an ethnocentric work environment
ANSWER: b
15. Which of the following statements is true of traditional line managers?
a. They are responsible for the support functions of their organization.
b. They make indirect bottom-line contributions to their organization.
c. They include human resource managers.
d. They are directly responsible for creating goods and services.
ANSWER: d
Page 3
, Name: Class: Date:
Chapter 01 HR6
16. The management of Finitos, a stationery manufacturer, wanted to cut down its fixed costs to increase the profits
of the company. As a result, it drastically reduced its HR staffs and hired an external agency to manage basic
HR functions such as payroll and benefits. To achieve Finitos's objective, the management of the company most
likely employed _____.
a. crowdsourcing
b. outsourcing
c. foreign direct investment
d. homeshoring
ANSWER: b
17. Which of the following is the largest professional HR association in the field of human resource management?
a. The Human Resources Professionals Association
b. The Institute of Human Resource Capital Consultancy
c. The Human Resources Management Association
d. The Society for Human Resource Management
ANSWER: d
18. Wags is a chain of veterinary clinics. As a growing organization, the management of Wags recognizes the need
to coordinate various human resource management (HRM) activities. It believes that all staffing activities should
be directed at identifying and attracting skilled workers and that appraisals, compensation, and performance
management should reflect the nature of its employees. In this scenario, which of the following approaches to
HRM most likely explains the management's recognition of the need to coordinate HRM activities?
a. A systems approach
b. The scientific management approach
c. The open-book management approach
d. An empirical approach
ANSWER: a
19. Which of the following statements is true of contemporary human resource management (HRM)?
a. HRM policies are aimed at promoting ethnocentrism in the workplace.
b. HR managers are considered second-class corporate citizens.
c. HR managers are solely responsible for carrying out line functions.
d. HRM practices significantly affect management's ability to formulate and implement strategy in any area.
ANSWER: d
20. The material resources of an organization include _____.
a. the people employed to do the work of the organization
b. the sources of information of the organization
c. patents, trademarks, and copyrights
d. factories, equipment, raw materials, computers, and offices
ANSWER: d
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