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NALP Practice Test Questions and Answers Latest Updated 2024
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NALP Practice Test Questions
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NALP Practice Test QuestionsThe implementation and use of a resident portal can increase the effectiveness of the
staffs:
A. Adherence to fair housing laws.
B. Lead response time and closing rates.
C. Communication with the apartment community.
D. Social media use and relationship marketing efforts. - answerC. Communication with
the apartment community.
A sales strategy and presentation with which focus is MOST likely to increase a leasing
professional's effectiveness.
A.Online presence
B.Emotional Appeal
C.Financial promotions
D.Fair housing compliance - answerB. Emotional Appeal
What are the physical changes made to an apartment home or common area yo protect
the fair housing rights of persons with disabilities?
A. Accommodations
B. Considerations
C. Modifications
D. Regulations - answerC. Modifications
Who is responsible for the accuracy of data collected on a resident application?
A. Applicant
B. Family Status
C. Rental history
D. Employment Status - answerA. Applicant
Residential properties are permitted to use which screening criteria to discriminate
legally?
A. Handicap
B. Family Status
C. Rental History
D. Employment status - answerC. Rental History
Which term BEST describes a situation in which a leasing professional takes prospects
through the community in a pre-planned or personalized manner to show off the office,
amenities, common areas, and/or model homes?
A. Tour route
B. Relationship ale
, C. Branding promotion
D. External assessment - answerA. Tour route
Which technique is MOST appropriate for limiting distractions while on the telephone
with a prospective resident?
A. Use multi-tasking techniques that allow for increased performance.
B. Position the desk chair to face the wall rather than nearby co-workers.
C. Request that the prospective resident call back at an appointed time.
D. Prohibit other residents from entering the office by locking the door. - answerB.
Position the desk chair to face the wall rather than nearby co-workers.
When a resident reports an unpleasant incident on the community's property, what is
the FIRST action the leasing professional should take?
A. Express concern and/or sympathy for the resident.
B. Investigate the incident and those involved.
C. Ask the community manager to intervene.
D. Explain to the resident that he/she should stay calm. - answerA. Express concern
and/or sympathy for the resident.
Which method is BEST for maintaining an effective and reliable maintenance team?
A. Establish hefty consequences for inadequate work.
B. Provide feedback and recognition for all work performed.
C. Maintain records of service requests that are closed successfully.
D. Demonstrate examples of goo and bad service performance. - answerB. Provide
feedback and recognition for all work performed.
Discrimination due to disparate impact means that a policy of procedure:
A. Negatively effects persons of a particular age group.
B. Has different impacts on persons of a certain protected class.
C. Adversely affects persons who do not have the capacity to legally abide
D. Violates the rights of persons as given in the Fair Credit Reporting Act. - answerB.
Has different impacts on persons of a certain protected class.
All of the following are part of an apartment community's curb appeal EXCEPT the:
A. Website
B. Leasing center
C. Model apartment(s)
D. Maintenance office. - answerD. Maintenance office.
The key to a good sales presentation is to match the prospect's wants and needs to the
community's:
A. Price and location
B. Demographics and lifestyle
C. Expectations and availability
D. Features and benefits - answerD. Features and benefits
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