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IAHSS Certification Study Guide with complete solutions (Updated) |Latest 2024/2025
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Workplace Violence The OSHA has published guidelines for preventing workplace violence for healthcare and social service workers. While not enforced as standards, these are extremely helpful to security personnel and healthcare organizations tasked with preventing and reducing workplace violence ...

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  • November 6, 2024
  • 63
  • 2024/2025
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IAHSS Certification Study Guide with i.- i.- i.- i.- i.-




complete solutions (Updated) i.- i.-




Workplace Violence The OSHA has published guidelines for i.- i.-i.- i.- i.- i.- i.- i.- i.- i.-



preventing workplace violence for healthcare and social service i.- i.- i.- i.- i.- i.- i.- i.-



workers. While not enforced as standards, these are extremely helpful
i.- i.- i.- i.- i.- i.- i.- i.- i.- i.-



to security personnel and healthcare organizations tasked with
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preventing and reducing workplace violence i.- i.- i.- i.-




A security threat to the facility usually involves which sources?
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Internal and External i.- i.-




Privacy Rule This rule is designed to protect the confidentially of a
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patient's health information. The rule designates what is considered
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"protected health information" (PHI) and set the standards regarding
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disclosure of this information. i.- i.- i.-




Reasonable Suspicion Reasonable Suspicion is the amount of i.- i.-i.- i.- i.- i.- i.- i.- i.- i.-



evidence a sworn officer needs to make a "stop" or conduct a "frisk."
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The amount of evidence required is less than probable cause but more
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than a mere hunch. i.- i.- i.-




Ability to Detain or Arrest i.-Your power to detain or arrest depends
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on 1. The illegal behavior of the suspect. 2. The amount of force of
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,evidence available to you , and 3. whether you are acting as a private
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citizen or law enforcement officer.
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Three facets of healthcare customer relations
i.- i.- i.- i.- i.- i.-i.- i.- Public Relations; i.- i.-



Employee Relations; Labor Relations. i.- i.- i.-




Public Relations A public relations program consists of strategies
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and tactics that accomplish the following: Communicate key messages;
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Respond to positive or negative events affecting the organization;
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Garner publicity for new programs, services, or staff;; Create goodwill
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for the organization within the community.
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External Customers Patients and their families, visitors, vendors,
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school representatives, media representatives, regulatory, agencies,
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and law enforcement agencies.
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Internal Customers Employees, nurses, physicians, and other
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healthcare practitioners. i.-




Customer Relations The idea of "quality care" must extend to the
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healthcare organization's support services, such as housekeeping,
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dietary, maintenance, and security. i.- i.- i.-




A Security Officer's Public relations Tools
i.- Personal appearance;
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Care of equipment; voice control; successful completion of duties
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,Security's checklist for building public relations skills:
i.- Treat each i.- i.- i.- i.- i.- i.-i.- i.- i.- i.-



person as an individual; listen and observe; be polite and courteous;
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always use a positive approach; think before you speak or act;
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communicate clearly. i.-




Schedule I Substances i.- i.- i.-i.- i.- LSD, Herion, and Methaqulone
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Schedule II Substances Morphine, Fentanyl, cocaine, methadone,
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and meperidine (Demerol)
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Schedule III Substances Anabolic Steroids, Codeine, combinations
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with Hydrocodone, or Oxycodone (the pain medications OxyContin,
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Percodan, Vicodin, and Percocet, Tussionex Suspension cough syrup,
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and paregoric.
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Schedule IV Substances i.- i.- i.-i.- i.- Darvon, Valium, Xanax, and Phenobarbital.
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Schedule V Substances Cough medications with codeine, and
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diarrhea medications, combining diphenoxylate and atropine.
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Fire Triangle
i.- i.-i.- i.- Fuel, Heat, Oxygen
i.- i.-

, Seven Signs of Terrorism i.- 1. Surveillance 2. Suspicious questioning,
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3. Test of Security, 4. Acquiring supplies and assets, 5. Suspicious
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people or activity, 6. Dry runs, 7. Deploying assets and getting into
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positions.


Bomb Threat Plan: Basic Steps
i.- 1. Take preventive measures, 2. i.- i.- i.- i.-i.- i.- i.- i.- i.- i.- i.-



Establish authority-via Incident Command, 3. Gather as much
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information as possible as the threat is received, 4. Search for the i.- i.- i.- i.- i.- i.- i.- i.- i.- i.- i.- i.-



Bomb, 5. Evacuate, as appropriate, 6. Terminate response, 7.
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Document and debrief. i.- i.-




Three main security preventive measures to deter those who would
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bring a bomb to your facility
i.- 1. Control access by locking sensitive
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areas (e.g. computer rooms, air handlers, boiler rooms,
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telecommunication areas, and loading docks. 2. Use deterrents such as i.- i.- i.- i.- i.- i.- i.- i.- i.- i.-



lighting, fences, cameras, and detection devices. 3. Identify suspicious
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individuals and their behaviors. i.- i.- i.-




Communication Do's and Don'ts during a bomb search 1. Do use i.- i.- i.- i.- i.- i.- i.- i.-i.- i.- i.- i.- i.-



the existing telephone system or 2. runners, but not with cell phones
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or two way radios. Don't use Cell phones or two way radios because
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they can detonate the bomb.
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Questions on the Telephone Bomb Threat Checklist 1. When is the
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bomb going to explode? 2. Where is the bomb? 3. What does it look
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like? 4. What kind of bomb is it? 5. What will cause it to explode? 6.
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Why was the bomb placed? 7. Where are you calling from? 8. What is
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