Test Bank For
Operations and Supply Chain Management, 11th Edition by Roberta S. Russell,
Bernard W. Taylor
Chapter 1-17
Chapter 1
Introduction to Operations and Supply Chain Management
Question type: True-False
1) The operations function is concerned with more than just the day-to-day operations of a firm’s
productive systems.
Answer: True
Title: True False Question 01
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other
business functions.
Section Reference 1: The Operations Function
Bloomcode: Comprehension
2) A warehouse operation is an example of a physical transformation process.
Answer: False
Title: True False Question 02
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other
business functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
3) A value chain is a series of activities from supplier to customer that adds value to a product or
service.
Answer: True
Title: True False Question 03
Difficulty: Easy
1
,Learning Objective 1: Describe what the operations function is and how it relates to other
business functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
4) Human resources management provides product demand estimates that are used in
production decisions.
Answer: False
Title: True False Question 04
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other
business functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
5) A retail operation is an example of an exchange transformation process.
Answer: True
Title: True False Question 05
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other
business functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
6) Operations management designs, operates, and improves marketing systems.
Answer: False
Title: True False Question 06
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other
business functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
7) An operations manager’s decision making benefits from an integrated view of business
organizations.
Answer: True
2
,Title: True False Question 07
Difficulty: Easy
Learning Objective 1: Describe what the operations function is and how it relates to other
business functions.
Section Reference 1: The Operations Function
Bloomcode: Knowledge
8) The systematic analysis of work methods is known as operations research.
Answer: False
Title: True False Question 08
Difficulty: Easy
Learning Objective 2: Discuss the key factors that have contributed to the evolution of
operations and supply chain management.
Section Reference 2: The Evolution of Operations and Supply Chain Management
Bloomcode: Knowledge
9) Toyota changed the rules of production from mass production to lean production, a system
that emphasizes quality and flexibility, rather than efficiency and quantity.
Answer: True
Title: True False Question 09
Difficulty: Easy
Learning Objective 2: Discuss the key factors that have contributed to the evolution of
operations and supply chain management.
Section Reference 2: The Evolution of Operations and Supply Chain Management
Bloomcode: Knowledge
10) The era of sustainability began when a global recession in the late 2000s, caused
companies to start focusing on the most critical factors to preserve their business during the
downturn.
Answer: True
Title: True False Question 10
Difficulty: Easy
Learning Objective 2: Discuss the key factors that have contributed to the evolution of
operations and supply chain management.
Section Reference 2: The Evolution of Operations and Supply Chain Management
Bloomcode: Knowledge
3
, 11) In 2010, the US surpassed China as the world’s largest manufacturer.
Answer: False
Title: True False Question 11
Difficulty: Easy
Learning Objective 2: Discuss the key factors that have contributed to the evolution of
operations and supply chain management.
Section Reference 2: The Evolution of Operations and Supply Chain Management
Bloomcode: Knowledge
12) One of the first factors considered in whether to outsource production to other countries is
the cost of labor.
Answer: True
Title: True False Question 12
Difficulty: Easy
Learning Objective 3: Discuss how and why businesses operate globally and explain the
importance of globalization in supply chain management.
Section Reference 3: Globalization
Bloomcode: Knowledge
13) The European Union requires that strict quality and environmental standards be met before
companies can do business with member countries.
Answer: True
Title: True False Question 13
Difficulty: Easy
Learning Objective 3: Discuss how and why businesses operate globally and explain the
importance of globalization in supply chain management.
Section Reference 3: Globalization
Bloomcode: Knowledge
14). Rising hourly wages in China drive manufacturers to move the production facilities to
Vietnam, Cambodia, and Malaysia.
Answer: True
Title: True False Question 14
Difficulty: Easy
4
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