Exam (elaborations)
Test Bank For Operations Management 14th Edition by William J Stevenson Chapter 1-19
Test Bank For Operations Management 14th Edition by William J Stevenson Chapter 1-19
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Test Bank ForOperations Management 14th Edition by William J Stevenson
Chapter 1-19 Answers are at the End of Each Chapter
Chapter 1
Student name:__________
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Operations managers are responsible for assessing consumer wants and needs and selling
and promoting the organization's goods or services.
⊚ true
⊚ false
2) Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
⊚ true
⊚ false
3) Companies are either producing goods or delivering services. This means that only one of
the two types of operations management strategies are used.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The greater the degree of customer involvement, the more challenging the design and
management of operations.
⊚ true
⊚ false
1
,6) Goods-producing organizations are not involved in service activities.
⊚ true
⊚ false
7) Service operations require additional inventory because of the unpredictability of
consumer demand.
⊚ true
⊚ false
8) In for-profit organizations, the value of outputs is measured by the prices customers are
willing to pay for goods or services.
⊚ true
⊚ false
9) The use of models will guarantee the best possible decisions.
⊚ true
⊚ false
10) People who work in the field of operations should have skills that include both
knowledge and people skills.
⊚ true
⊚ false
11) Assembly lines improved productivity by using interchangeable parts and craft
production.
⊚ true
⊚ false
2
,12) The operations manager has primary responsibility for making operations system design
decisions, such as system capacity and location of facilities.
⊚ true
⊚ false
13) The word "technology" is used only to refer to "information technology."
⊚ true
⊚ false
14) "Value added" by definition is always a positive number since "added" implies increases.
⊚ true
⊚ false
15) Service often requires relatively greater labor content when compared to manufacturing.
⊚ true
⊚ false
16) Measurement of productivity in service is more straightforward than in manufacturing
since it is not necessary to take into account the cost of materials.
⊚ true
⊚ false
17) Specialized machinery or equipment is a common way of offering increased
customization in manufacturing or services without taking on additional labor costs.
⊚ true
⊚ false
18) Most people encounter operations only in profit-making organizations.
3
, ⊚ true
⊚ false
19) Service typically involves a much higher degree of customer contact than manufacturing.
⊚ true
⊚ false
20) A systems approach emphasizes interrelationships among subsystems, but its main theme
is that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false
21) The Pareto phenomenon is one of the most important and pervasive concepts that can be
applied at all levels of management.
⊚ true
⊚ false
22) Operations managers, who usually use quantitative approaches, are not really concerned
with ethical decision making.
⊚ true
⊚ false
23) The optimal solutions produced by quantitative techniques should always be evaluated in
terms of the larger framework.
⊚ true
⊚ false
24) Managers should most often rely on quantitative techniques for important decisions since
quantitative approaches result in more accurate decisions.
4
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