Exam (elaborations)
APCO PUBLIC SAFETY TELECOMMUNICATOR 1
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APCO PUBLIC SAFETY TELECOMMUNICATOR 1
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APCO PUBLIC SAFETY TELECOMMUNICATOR 1True/False:
The term "PSAP" stands for "Public Safety Access Point". - Answers- False
True/False:
Professionalism is defined by who you are, what you do, and how others perceive you. -
Answers- True
True/False:
Ethics involves an individual's personal, professional, and organizational rules of
conduct. - Answers- True
True/False:
The three primary disciplines of public safety communications are law enforcement
communications, fire service communications, and emergency management
communications. - Answers- False
True/False:
The term "vital services" defines the primary functions or tasks of public safety
communications systems. - Answers- True
True/False:
Quality Assurance programs in the PSAP include actions taken to ensure that standards
and procedures are met and followed. - Answers- True
True/False:
A policy is a guide to action, and a procedure is a guide to thinking. - Answers- False
True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for service. - Answers-
False
Within ICS Command Staff, the person who is the point of contact for representatives
from other agencies is the: - Answers- Liaison Officer
, Within ICS General Staff, the section responsible for ordering resources, providing
facilities, supplies, and equipment maintenance is the: - Answers- Logistics Section
Actions done where there are no hard and fast rules as to the course of conduct one
must or must not take are defined as a: - Answers- Discretionary Act
The level of duty owed by one person to another is defined as: - Answers- Standard of
Care
Failure to keep work related confidentiality could result in: - Answers- Criminal charges
against the telecommunicator
Civil charges against the telecommunicator
Civil charges against the PSAP
Preventing, eliminating, or mitigating exposure to adverse circumstances is a process
referred to as: - Answers- Risk Management
True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-ended
question. - Answers- True
True/False:
When called upon to testify in a legal case, keep answers simple, and if at possible
answer yes or no. - Answers- True
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. - Answers-
False
True/False:
An observation is based on assumptions and an inference is based on facts. -
Answers- False
True/False:
As part of customer service, callers expect to talk to a professional, be treated with
courtesy, and speak to a person who can solve their problem. - Answers- True
True/False:
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