USPS Window Clerk Exam Questions and Correct Answers Latest update 2024 Already Passed
S.O.L.E.R
*squarely face the person
*open your posture
*lean towards the sender
*eye contact maintained
*relax while attending - Answers Actively attending (enhance listening)
Need satisfaction selling -...
Post office motto - Answers Clean stocked and friendly everyday
Image factors - Answers Personal, professional, postal
Postal validation imprints - Answers PVI labels
Postal retail unit - Answers PRN
Trigger words - Answers Generates negative feelings and are less extensive in a conversation
Calming words - Answers Make feel relaxed and composed and are usually more effective in an
interaction with another person
Perception is - Answers Reality
Bank secrecy act (BSA) - Answers Help identity money launderers
Form 8105-A - Answers Fraud transaction report.
Cash transaction $3,000 or more
, Form 8105-B - Answers Suspicious transactions report
Self service kiosk - Answers Provides 80% transactions normally handled by a retail employee
Domestic claims types of services - Answers Priority mail express
Priority mail
Insured mail
Register mail
COD
Hazmat categories include - Answers Flammable and combustible, corrosive and reactive toxic other
common hazardous material and biological
Publications 52 - Answers used to regulate the mailing of hazmat
What is one hazmat indicator? - Answers Sound or sight of liquid
Are cigarettes mailable to foreign countries? - Answers Yes
Commercial based pricing - Answers Customer who ship a high volume of pricing
PO boxes - Answers Photo ID proof of address
Bakers dozen - Answers One free month for po box rental for customers that were with competitors
Shipping services - Answers Priority mail express
Priority mail
Parcel select
Parcel return service
Mailing service - Answers First class
Periodicals
Standard mail
Package service (media mail, library mail, bound printed matter, standard post)
Extra Service
Shipping services - Answers Competes with other companies
Registered mail can only be used with? - Answers First class and priority mail
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