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CPI Unit 4 Exam Questions and Answers
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CPI Unit 4 Exam Questions and Answers
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CPI Unit 4Verbal Escalation Continuum - Answer-1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension Reduction
Questioning - Answer-Information seeking: seeking a rational response
Challenging: being invasive and questioning authority
Interventions for questioning - Answer-1. Provide a rational response
2. Redirect, ignore the challenge, not the person
Refusal - Answer-Noncompliance, slight loss of rationalization
Interventions for refusal - Answer-Set limits, offering choices, and consequences
Release - Answer-Emotional outburst, blowing off steam, any behavior with high energy output
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