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GEB 3213 FSU EXAM 2|44 QUESTIONS & ANSWERS
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GEB 3213 FSU EXAM 2|44 QUESTIONS& ANSWERS
Emotional Intelligence (EI) - -- "The ability to understand, manage, and
effectively express one's own feelings, as well as engage and navigate
successfully with those of others"
- Strengthens business relationships
- Empathy - -- "The ability to understand and share the feelings of another"
- Put yourself in a position to feel what the other person is feeling
- Inhabiting the same emotional space as someone
- Factors contributing to person's sense of empathy: family structure,
religious beliefs, cultural norms, and personal reading habits
- Sympathy - -- Feeling bad "for" someone
- Doesn't carry the same emotional weight as empathy does
- Strategies for Improving Emotional Intelligence - -- Reducing negative
emotions
- Reducing fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotion
- bouncing back from adversity
- Reducing Negative Emotions - -Includes reducing negative personalization
and reducing the fear of rejection, self-awareness is a huge part of correcting
negative behaviors
- Reducing the Fear of Rejection - -Take a step back and keep things in
perspective, find other ways to think about your situation, stay positive,
expand your way of thinking to consider more than just the bad stuff that
might happen
- Reducing Stress - -Be engaged daily with small practices to help reduce
your stress levels, thinking your way out of stress is a limited approach
- Being Assertive and Expressing Difficult Emotions - -Be straightforward
and communicate your frustrations clearly, best to communicate difficult
emotions in person so they can see your body language, expression, and
content of your message
- Bouncing Back from Adversity - -We often concentrate more on our
failures than we do on our successes, "Bouncing back" means learning from
, you mistakes and adjusting accordingly for the future, find a way to focus
your energy on the future instead of the past
- Negative Personalization - -- Whenever you adopt a posture of negativity
about a person's behavior instead of first looking at the situation from
multiple points of view
- Practicing negative personalization is the quickest and easiest way to ruin a
strong work relationship
- Reactive Behavior - -- Includes: Yelling at someone who belittles you,
seeking revenge, steering clear of people in a way that makes it difficult for
you to be productive at work
- All temporary solutions, compromises your ability to function in a healthy
way at work
- Usually happens when we don't allow our brains enough time to respond
with logic so we respond with emotions
- Proactive Behavior - -- Ruled by logic, taking a deep breath before
responding
- Being self-aware enough to realize why you feel a certain way in a stressful
situation and learning to anticipate your future behavior
- Physiological Noise - -- Anything that affects the body in a negative way
- Hinders a person's ability to fully function
- Ex: Temporary or chronic illness, sick, sprained ankle, tooth ache
- Physical Noise - -- Everything in your external environment
- Actual noise that distracts you from being able to concentrate
- Ex: Your coworker being loud/obnoxious as f**k
- Psychological Noise - -- Mild or severe mental health issue
- Ex: Anxiety. Depression, Stress, Bipolar disorder
- Most invisible and most stigmatized noise
- Need awareness about mental health issues and how they can affect you
and your coworkers
- Semantic Noise - -- Mix ups in written and verbal communication
- Something gets lose in translation between speaker and listener, or sender
and receiver
- Can be caused by: lack of clarity or details, cultural misunderstandings, or
previously held assumptions about information being delivered
- Ex: Your boss says they need something by 8:00, you assume they mean
8am when they meant pm
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