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SCM 303 Exam 1 MSU |Questions with 100% Correct Answers
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SCM 303 Exam 1 MSU |Questions with 100%Correct Answers
· _____ suppliers typically provide raw materials, components, and services directly related to
manufacturing or service production processes. - ✔️✔️o Upstream product
· Customer management - ✔️✔️o Distribution, sales, order fulfillment, and customer service
· Supply management - ✔️✔️o Purchasing, sourcing, and procurement
· Logistics management - ✔️✔️o Transporting, warehousing, and materials managers
· (___________ ) planning is a type of planning that addresses long-term decisions that define
the operations objectives and capabilities for the firm and its partners. - ✔️✔️o Strategic
o Suppliers - ✔️✔️· are parties that provide inputs to operational processes.
· Identify the functional groups that are directly concerned with customer management. - ✔️✔️o
Distribution
o Order fulfillment
o Sales
· What kinds of questions does an operations manager who is responsible for strategic-level
planning address? - ✔️✔️o How many manufacturing plants should the company operate?
Suppose that you are the general manager of a hotel. For which of the following issues would
you first seek help from an operations manager in your firm? - ✔️✔️o Customers' complaints are
rising.
,· Operations management is: - ✔️✔️o The management of processes.
· Different levels of planning in supply chain operations management include: - ✔️✔️o Strategic,
tactical, and operational planning.
· Up until the latter parts of the 20th century, operations management mainly focused on: -
✔️✔️o Internal Production
· In working with downstream processes, internal operations managers typically work closely
with: - ✔️✔️o Marketing and sales managers
· Internal operations managers work with what function to coordinate inbound and outbound
flows of materials and information? - ✔️✔️o Logistics
· A supplier of materials used in manufactured goods is a member of: - ✔️✔️o The Product
Supply Chain
· The three primary areas or elements of an operations strategy, work in a setting called the
_____. - ✔️✔️o environment
· A _____ is a combination of choices determining the customers that a business unit will target,
the value propositions it will offer, and the supply chain operations management capabilities
that a firm will employ. - ✔️✔️o business model
· Which of the following factors do the customers take into consideration when quality is
considered to be the product-related competitive priority? - ✔️✔️o Features
o Durability
o Reliability
o Aesthetics
, · Which of the following are true statements about core capabilities? - ✔️✔️o Core capabilities
are skills, processes, and systems that are unique to a firm and enable it to deliver products that
are valued by the customer.
o Core capabilities are valuable because they are difficult for the competition to imitate.
o Triple bottom line - ✔️✔️· _____ is an approach to corporate performance measurement that
focuses on a company's total impact measured in terms of profit, people, and the planet.
· Choose the measures that are part of the SPM (Strategic Profit Model). - ✔️✔️o Net sales
o Fixed assets
o Net profits
o Fixed expenses
· Performance measurement must include a mix of _______ and _______ measures. - ✔️✔️o
Financial and operational
· "Loyalty" business model - ✔️✔️o A firm offers rewards to the customers for continuing to deal
with the firm.
· "Direct sales" business model - ✔️✔️o A computer manufacturer sells computers directly to the
end consumer.
· "Razor and blades" business model - ✔️✔️o A firm gives away a product and makes money on
the replacement for the supplements used for the same product.
Identify the advantages of a firm producing high quality products - ✔️✔️o Improved reputation
of the company and easier selling of their products
o Motivated employees in the firm working to maintain the quality standard
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