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SCM 303 Exam 2 |Questions with 100% Correct Answers
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SCM 303 Exam 2 |Questions with 100%Correct Answers
Utilization is equal to which of the following?
- Arrival rate divided by service rate
- Service rate divided by arrival rate
- Arrival rate times service rate
- Service rate minus arrival rate - ✔️✔️Arrival rate divided by service rate
The saturation effect says that queuing performance changes with utilization in a steady,
straight line. T/F? - ✔️✔️False
Increasing which of the following causes degraded queuing performance according to the
saturation effect? (choose all that apply)
- Variability
- Utilization
- Line length
- System size - ✔️✔️Variability, Utilization
Which statement best describes the performance curve of a queuing system as system
utilization approaches 100%:
- It flattens out
- Performance drastically improves
- System performance is not impacted by utilization
- Congestion and delays skyrocket - ✔️✔️Congestion and delays skyrocket
,An example of a short-term capacity increase decision is:
- Adding specialized labor.
- Installing new equipment.
- Adding new facilities.
- Adding low-skilled labor. - ✔️✔️Adding low-skilled labor
Continual improvement of processes is important because:
- Competitors are improving their processes.
- Customer preferences change over time.
- Technology is constantly changing.
- All of these. - ✔️✔️All of these.
In process improvement projects, why should we focus our efforts on those processes that
consume the most resources (e.g., labor, space, capital, etc.)?
- Because those are the processes most visible to the customer
- Because those are the processes that use our firm's core capabilities
- Because that is where we get "the most bang for our buck."
- All of these - ✔️✔️Because that is where we get "the most bang for our buck."
Subcontracting is typically considered at what time horizon when doing capacity planning?
- Short-term
- Medium-term
, - Long-term
- It is not part of the capacity planning process. - ✔️✔️Medium-term
Which of the following is NOT a basic activity type in processes?
- Delay
- Operation
- Reporting
- Storage - ✔️✔️Reporting
If a company can eliminate all sources of variance in a process:
- It will be able to operate at maximum capacity at all times.
- There will be no constraints in the process.
- Continuous improvement will not be necessary.
- None of these are true. - ✔️✔️None of these are true.
Under Juran's Law, whenever a problem occurs, what percentage of the time is the problem the
result of a system/process error?
- 15 percent
- 50 percent
- 85 percent
- 100 percent - ✔️✔️85 percent
Inventory held due to bottlenecks in a process causes:
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