Exam (elaborations)
CFA assessment #3Questions and Answers 2024
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Exam of 2 pages for the course CFA at CFA (CFA assessment #3)
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CFA assessment #3what are the 3 focus areas of the winning hearts everyday strategy? - answer great food
fast and accurate service
genuine hospitality
what are the two fundamentals within great food? - answer quality
food safety
what are the two fundamentals within fast and accurate service? - answer speed
accuracy
what are the two fundamentals within genuine hospitality? - answer hospitality
cleanliness
what is the purpose/goal of the winning hearts every day strategy? - answers help us
become the world's most caring company
what are the elements of the core 4? - answer create eye contact
share a smile
speak with a friendly tone
always say my pleasure
what is the objective of 2nd mile service? - answer to create a moment for guests by
generously going above and beyond what is asked of us
what are the four components of 2nd mile service: create a moment? - answer offer a
warm welcome and a fond farewell
personalize with guest's name
perform table touch-ins
find the little things to spread joy
how do we go above and beyond to serve our guests in the dining room? - answer
place placemats for young children on the table
when it's raining, walk the guests to their car with an umbrella
offer fresh ground pepper for guests eating salads
surprise and delight
what does FIFO stand for? - answerfirst in first out
what does it mean to FIFO the condiment bar? - answerwhen stocking, to FIFO the
condiments means to rotate the product in a manner that puts the newest product in the
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