Test Bank for Communicate!, 16th Edition by Kathleen S. Verderber
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Course
Communicate 16th Edition Verderber
Institution
Communicate 16th Edition Verderber
Test Bank for Communicate!, 16th Edition by Kathleen S. Verderber, Deanna D. Sellnow, Rudolph F. Verderber. Full Chapters (Chap 1 to 17 ) test bank are included with answers.
Unit I: FOUNDATIONS OF COMMUNICATION.
1. Foundations of Communication.
2. Perception of Self and Others.
3. Intercultu...
Chapter 01 16e
Verified Answers ✅
Indicate whether the statement is true or false.
1. The process of transforming feelings and concepts into symbols and organizing them into a message is called
encoding.
a. True
b. False
ANSWER: True
2. Relationships never benefit from dark side responses.
a. True
b. False
ANSWER: False
3. Our communication competence affects our ability to make and keep friends, to be a good family member, to
successfully lead groups, and to prepare and effectively deliver a presentation.
a. True
b. False
ANSWER: True
4. What is competent communication in one culture may not be competent in another culture.
a. True
b. False
ANSWER: True
5. Ethical communicators demonstrate respect by regarding viewpoints that may differ from their own.
a. True
b. False
ANSWER: True
Indicate the answer choice that best completes the statement or answers the question.
6. Which indexical aspect of communication determines our level of emotional disclosure?
a. control
b. intimacy
c. symmetrical feedback
d. trust
ANSWER: b
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Chapter 01 16e
7. A mother tells her child to go clean their room. They do this, although they mumble something under their breath
and make a face to let her know that they’re not happy about it. Which of the following is this an example of?
a. context
b. feedback
c. decoding
d. noise
ANSWER: b
8. Which of these is an example of communication apprehension?
a. Matthew does not fully receive his teacher’s instructions because he is distracted by the students playing
frisbee outside his classroom’s window.
b. Ashley gets very nervous before her presentation at her job interview.
c. Jerome does not remember his conversation with a friend the day before, and he does not respond
appropriately when the friend brings up the topic again.
d. Toya mistakenly swears in front of her grandmother and then regrets it.
ANSWER: b
9. What is communication that is appropriate, but unethical an example of?
a. bright side
b. hard dark side
c. easy dark side
d. evil dark side
ANSWER: c
10. You approach your friend Tom to ask him about how he feels about his classes this fall. Tom is busy watching a
squirrel outside the window and doesn’t hear anything you’ve just said. Which of the following is the
communication being affected by?
a. historical context
b. semantic noise
c. psychological noise
d. physical noise
ANSWER: d
11. What does the fact that many people will talk openly with perfect strangers while on an airplane or a bus
suggest?
a. we communicate to maintain our sense of self
b. we communicate to exchange information
c. we communicate to develop relationships
d. we communicate to meet social needs
ANSWER: d
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Chapter 01 16e
12. You completely forgot about a paper you were supposed to write for class. You’ve never been in that situation
before, but you want to explain the situation to your instructor, so you think about what you want to say before
going to her during office hours. What is this kind of message called?
a. constructed message
b. spontaneous expression
c. scripted message
d. halo effect
ANSWER: a
13. Brielle is very comfortable leading small group interactions and is very outgoing at parties and events. However,
Brielle gets very nervous before giving a speech in front of a large group of people. Which type of
communication apprehension is Brielle demonstrating?
a. context based
b. social ease
c. ethical based
d. multi-channel
ANSWER: a
14. Sarah and Stephen are meeting to talk about their class project, but Stephen is distracted because he is worried
about an exam in another class. He asks Sarah to repeat herself several times. Which of the following is this
conversation most strongly influenced by?
a. physical context
b. physical noise
c. psychological noise
d. semantic noise
ANSWER: c
15. According to scholar Brian Spitzberg, why is motivation an important aspect of communication competence?
a. because we must know what is involved in communication
b. because we will only improve our communication if we want to
c. because it is always effective and appropriate
d. because along with incentives, it guarantees success
ANSWER: b
16. What does the fact that silence is a form of communication demonstrate?
a. communication is irreversible
b. communication is situated
c. communication has purpose
d. communication is continuous
ANSWER: d
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Chapter 01 16e
17. Which of the following represent the three basic channels through which we communicate?
a. mass media, gestures, auditory processing
b. verbal symbols, feedback loops, channels
c. verbal symbols, nonverbal cues, visual images
d. none of these choices
ANSWER: c
18. Credibility is the perception of which of the following attributes?
a. a speaker’s knowledge
b. a speaker’s trustworthiness
c. a speaker’s warmth
d. all of these choices
ANSWER: d
19. Competent communication depends on which of the following?
a. having a friendly personality
b. learning how to give strong feedback
c. being both effective and appropriate
d. avoiding noise
ANSWER: c
20. What three things can help improve your communication competence?
a. motivation, desire, and expertise
b. skills, context, and semantics
c. encoding, decoding, and feedback
d. motivation, knowledge, and skills
ANSWER: d
21. Which of the following refers to how much and what kinds of information can be transmitted via a particular
channel?
a. media richness
b. context clues
c. mass media
d. all of these choices
ANSWER: a
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