MGT 502 Final Test with Questions and Answers

MGT 502 Final Test with Questions and Answers Job performance ANSWER the value or set of values that contribute to organizational goal accomplishment task performance ANSWER employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produced. Routine, adaptive, creative Citizenship behaviors ANSWER voluntary activities that may or may not be rewarded but that contribute to the organization by improving the quality of the setting where the task work occurs Organizational behavior ANSWER voice, civic virtue, coosterism interpersonal citizenship behavior ANSWER helping, courtesy, sportsmanship Counterproductive Behavior ANSWER production deviance, property deviance, political deviance, personal aggression Why don't managers get the performance they want? ANSWER Dont set expectations, assume employees know expectations, dont know what they want Organizational commitment ANSWER a desire on the part of an employee to remain a member of the organization. affective, normative, continuance affective commitment ANSWER they stay because they want to