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SCM 300 Exam 2 Davila With 100% Correct And Verified Answers
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SCM 300 Exam 2 Davila With 100% Correct And Verified Answers
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SCM 300 Exam 2 Davila With 100%Correct And Verified Answers
Goal of waiting line management - Correct Answer-
Balance the cost paid by the customers (time) with
the cost paid by the company (money paid to
maintain the system)
Parts of a waiting line system - Correct Answer-
Input Source
Waiting Line
Service Facility
4 Managerial Consideration in Queues - Correct
Answer-customers
waiting line
employees
service facilities
Basic waiting line terminology - Correct Answer--
queue*: line.
-channel*: line. refers to the number of lines
available at each step.
-phase*: a single step in a process.
-infinite population of customers*: the number of
possible customers that may come into the store is
very high (or unlimited.) When a customer enters
the system, the odds of another entering the
system are not impacted in any significant manner.
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,-finite population of customers*: The number of
customers is limited. Example: If you have a bus
company that has 10 busses, then your company's
repair shop has a finite population of 10 busses. If
1 bus is in the shop only 9 others are left in the
population. The odds of a 2nd bus entering the
system decline.
Balking - Correct Answer-When a potential
customer sees the line, but never joins the line
because they think it looks too long and/or too
slow.
Reneging - Correct Answer-customer joins the line
gets frustrated and leaves the line
Trade-offs in managing waiting lines - Correct
Answer-add more workers and the company pays
more money but the customer's time in the line will
decrease. On the other hand, limit the technology
available to the
employees and the company's costs decrease, of
course the customer will get a diminished service
and likely need to wait longer in the line.
Managerial decisions in queuing - Correct Answer-
Finite populations - Correct Answer-The number of
customers is limited
Infinite populations - Correct Answer-the number
of possible customers that may come into the store
is very high
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, Jockeying - Correct Answer-
Line jumping - Correct Answer-
4 retailing options - Correct Answer-1) Brick and
Mortar - All products and services are sold to customers from
physical stores. Example: McDonald's
2) Online or E-tailing- All products and services are sold to customers
through an online website. Example: Amazon.com
3) Bricks and clicks - Products can be bought from a physical store or
from an online system. Example: Barnes and Noble and BN.com
4) Clicks and calls - In addition to taking orders via the company website,
some companies will also offer sales via the phone. Examples: Lands' End
and L.L. Bean
Omni-channel retailing - Correct Answer-Retailers that are fully committed
to engaging customers via catalogs, phone calls, websites, email,
internet chatrooms, social media sites or mobile app and in store
3 retail sources of supply - Correct Answer-1) Manufacturers -
These are the companies that actually create the finished goods.
Retailers then buy the goods and that retailer is responsible for
distribution and storage.
2) Wholesalers - These organizations purchase goods from
manufacturers. Typically they purchase an assortment of goods
from many manufacturers, thus a retail company could purchase all
of their electronics from a single wholesaler versus having to
purchase from each individual manufacturer.
3) Drop shippers - This one is not really a source of supply, but
rather an organization that ties manufacturers and/or wholesalers
directly to consumers.
chargebacks - Correct Answer-a practice used by retailers in which
they deduct money from the amount they owe a vendor without
getting vendor approval
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