When you listen to understand and help
others in situations where emotions and
Empathetic Listening
the speaker are involved, not just the
message.
A valuable communication skill and criti-
cal to good communications, but one that Listening
gets little respect and attention.
This type of information substantiates a
Support
position.
The process of sharing ideas, informa-
tion, and messages with others. In the
Air Force, most of this involves speak-
ing and writing, but this definition also Communication
includes nonverbals, such as body lan-
guage, graphics, electronic messages,
etc.
Carefully reading the words or really lis-
tening to the speaker for the real mes- Focus
sage.
When you listen to collect information
Informative Listening
from others.
Material being presented in a logical,
Organized
systematic manner.
This category of barriers includes phys-
ical fatigue, illness, and discomfort, as
well as psychological distractions such personal
as work, family, or financial problems,
and can affect listening.
When the speaker's intent may not be
understood by the audience when using
words or phrases with more than one
Semantic Barriers
meaning; ideas, objects, or actions with
more than one word image; or slang,
jargon or organizational acronyms.
, ALS 101 Unit 3 The Mission
Examples include noisy equipment, vi-
sual distractions, etc. that block listening Physical Barriers
motivation.
When you listen to judge, to evaluate a
Critical Listening
situation, and make decisions.
The act of exercising careful judgment in
Critical Thinking
forming opinions or conclusions.
One of the most important factors of non-
Eye Contact*
verbal communication.
The poorest method of delivering talks;
should be used very sparingly or not at Memorizing
all.
A communication style where informa-
One-Way Communication
tion flows only one way.
A relationship with open, honest commu-
nication focused on problem-solving and Helping Relationship
subordinate-led solutions.
Obstacles to effective communication,
divided into two basic types: organiza-
tional and psychological. Examples in-
clude environmental noise, weak com- Barriers
munication policies/norms, autocratic
management, personality, values, and
language.
A face to face, one way, or multi-di-
rectional exchange of verbal messages
and nonverbal signals between two or Interpersonal Communication
more people for the purpose of gaining
a shared meaning.
sends messages through body pos-
ture (slouching, sitting erectly, loung-
Body language ing, crossed arms, etc.) and behaviors
(stomping a foot, pointing a finger, shak-
ing the head, etc.).
Eye contact
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