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HRCI - PHR Exam Study Guide Solutions
Mission Statement - ANSWER✔✔-This is intended to define the broad mission an
organization is attempting to carry out on a daily basis and is a declaration of the reason
an organization exists.
Vision Statement - ANSWER✔✔-This is intended to define the specific goals an
organization hopes to achieve in the future and is a declaration of the goals the
organization wishes to achieve at some future point.
Mechanistic Operational Org. Structure - ANSWER✔✔-Any structure in which the
operations of an organization are extremely well regulated and defined, are usually
centralized, and have a large number of departments.
Organic Operational Org. Structure - ANSWER✔✔-Any structure in which an
organization is loosely regulated and possibly less defined, is usually decentralized, and
has a small number of departments.
What are the three most common methods an HR professional might use to influence
upcoming legislation? - ANSWER✔✔-Mail, scheduling meetings with elected officials,
and lobbying.
Organization's Governance Process - ANSWER✔✔-The established policies and
procedures designed to meet responsibilities to employees, consumers, investors, and to
society; the process is directed by the board of directors, or equivalent governing body,
and executive management.
Corporate Governance - ANSWER✔✔-The interactive and structural configuration,
such as hierarchical or matrix formats, of personnel within an organization that are
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used my management to influence the behaviors, culture, and objective outcomes of the
organization itself.
Active Listening - ANSWER✔✔-An important component of communication that
requires paying close attention to what is being said; it often involves making eye
contact and appropriately nodding to show engagement.
What are the three core elements to a successful staff meeting? - ANSWER✔✔-1) Invite
all attendees to share a little. 2) Focus on the group and any outcomes that might need
adjustment or improvement. 3) Allow time for feedback in the decision-making process.
Information-rich Communication Channels - ANSWER✔✔-e.g. Phone,
Videoconferencing, Face-to-Face Meetings and Presentations
Information-lean Communication Channels - ANSWER✔✔-e.g. Email, Fliers,
Newsletters, Reports
Involvement Strategies - ANSWER✔✔-e.g. Delegating Authority, Employee Survey,
Suggestion Program, Committee, Task Force
Communication Strategies - ANSWER✔✔-e.g. Brown-Bag Lunch Program, Department
Meeting, Town Hall Meetings, Open-Door Policy, Management by Walking Around
(MBWA)
Conflict of Interest - ANSWER✔✔-Occurs when someone with a responsibility to act in
the best interest of the company may also be in the position to derive personal benefit at
the expense of the company.
Human Resources Information Systems (HRIS) - ANSWER✔✔-Software systems that
contain employee profiles, workforce features, and reporting tools. Modules of this
include applicant tracking, time and attendance, payroll, benefits administration, and
performance management.
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Human Capital Management (HCM) Systems - ANSWER✔✔-Integrate features that
might include document management, ways to provide policies or benefits summaries
access, budgeting and forecasting, application tracking, succession planning, and
engagement and retention tools.
Regression Analysis - ANSWER✔✔-Estimates or predicts the unknown values of one
variable (dependent variable, Y) from the known or fixed value of another variable
(independent variable, X).
Linear Regression - ANSWER✔✔-A type of regression analysis that is used when there
is only one independent variable to consider.
Multiple Regression - ANSWER✔✔-A type of regression analysis that is used when
there are multiple independent variables to consider.
Gene Dalton's Theory of Lasting Change - ANSWER✔✔-Change would not occur
without a feeling of loss or pain to motivate it and that people will continue old patterns
of behavior unless they feel a need for change.
Gene Dalton's Change Focus Areas - ANSWER✔✔-Gene Dalton developed these four to
support change areas: 1) Generalized goals -> 2) Specific objectives, formal social ties ->
3) New relationships, self-doubt -> 4) Heightened self-esteem, and external motives for
change -> 5) Internal motive for change
Lewin's Change Management Model - ANSWER✔✔-1. Unfreezing - Values, attitudes,
and behaviors are challenged, and people understand the need for change.
2. Changing - Occurs during the action phase, whereby the situation is examined, and a
new equilibrium is created.
3. Refreezing - Changes is stabilized and new patterns are solidified.
McKinsey 7-S Model - ANSWER✔✔-1) Strategy
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